Business Center Assistant Manager

1 week ago

Philadelphia, Pennsylvania, United States PNC Full time
Job Description

PNC is seeking a highly skilled Business Center Assistant Manager to join our team. As a key member of our retail organization, you will be responsible for the operational soundness of the branch and team, ensuring the maintenance of security procedures, audit controls, and compliance with regulatory guidelines.

Key Responsibilities:

  • Manage service and operational aspects of a Branch & Business Center branch.
  • Build a high-performing team through attraction, onboarding, coaching, and development of branch team members.
  • Lead through influence and impact a broad range of ecosystem partners in an omni-channel environment.
  • Drive revenue and loyalty through proactive interactions with clients.
  • Influence a range of ecosystem partners in an omni-channel environment.
  • Manage, coach, and execute a proactive client experience within an omni-channel environment.
  • Provide solutions and advice to improve client financial well-being.
  • Lead effective problem resolution.
  • Foster a positive working environment that facilitates exceptional service and expanding profitable customer relationships.
  • Grows branch revenue through acquisition and share-of-wallet growth of consumer and business households.
  • Consistently inspects, supports, and coaches the branded sales process to proactively achieve sales targets and customer loyalty.
  • Drives the employee engagement experience.
  • Responsible for acquiring and retaining talent through the training, coaching, and development of employees with a focus on bank protocol, operational processes, policies, and procedures.
  • Coaches employees to achieve performance and activity expectations.
  • Leads the performance management process for direct reports.
  • Responsible for the Branch & Business Center risk process through proper oversight and adherence to regulatory, security, and audit requirements.
  • Trains and coaches team members with operational/risk activities and monitors adherence to policies and procedures.
  • Exercises sound decision-making to identify and mitigate potential risk.
  • Manages operational, human capital, reputational, and business risk through adherence to established policies and procedures.

Requirements:

  • Accountability, Banking, Client Counseling, Customer Experience (CX), Customer Loyalty, Decision Making, People Management, Proactive Approach, Results-Oriented.
  • Branch Banking Services, Decision Making and Critical Thinking, Digital Awareness, Effective Communications, Managing Multiple Priorities, Sales Management, Selling.
  • Roles at this level typically do not require a university/college degree, but do require related experience or product knowledge to accomplish primary duties.
  • Typically requires 3+ years of related experience.

Benefits:

PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension, and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives.

Equal Employment Opportunity:

PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.

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