Mechanical Support Specialist
6 days ago
We are seeking a highly skilled Mechanical Support Specialist to join our team at the Wholesale Distributor in Broward County.
The ideal candidate will have excellent technical knowledge of electrical, electronic, mechanical, and hydraulic systems, as well as strong problem-solving skills and experience in troubleshooting and resolving complex issues.
This is a full-time position that requires a high level of dedication and commitment to ensuring exceptional customer service.
Key Responsibilities- Apply electrical, hydraulic, and mechanical principles and techniques to analyze customers' hardware or software support requests.
- Use troubleshooting techniques, problem-solving, and multitasking to facilitate case solutions.
- Partner with customers' IT support personnel in resolution of issues.
- Log all calls and customer requests in our case tracking software.
- Process warranty claims and product returns.
- Test, modify, and train other employees on newly developed products.
- Participate in manufacturer's training of newly developed products.
To be successful in this role, you will need:
- Thorough technical knowledge of electrical, electronic, mechanical, and hydraulic systems.
- Three years of experience in mechanical and/or hydraulic systems support.
- SAP/Salesforce knowledge is preferred.
- Customer service experience with exceptional phone etiquette in English is required.
- French or Spanish as a second language is ideal.
The estimated annual salary for this position is $65,000 - $80,000, depending on qualifications and experience. Benefits include health insurance, retirement plan, paid time off, and opportunities for professional growth and development.
Why Join Us?As a Mechanical Support Specialist at the Wholesale Distributor, you will have the opportunity to work with a dynamic team, develop your technical skills, and make a real impact on our customers' experiences. If you are passionate about delivering exceptional customer service and have a strong background in mechanical systems, we encourage you to apply for this exciting opportunity.
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