Client Success Strategist

2 weeks ago

Milpitas, California, United States ZL Technologies Full time
Client Success Strategist


ZL Technologies is dedicated to prioritizing customer satisfaction, collaborating globally to serve large enterprises across various sectors.

As a Client Success Strategist, you will be integral to a team committed to delivering substantial business value through our platform, acting as a trusted advisor to our clients.


Your primary focus will be on fostering loyalty to ensure long-term client retention and growth by presenting product insights, resolving customer concerns, and assisting the sales team with expansions and renewals.

You will actively oversee a portfolio of clients throughout their journey from implementation onward.

Your role will involve guiding our clients in recognizing the importance of customer experience and creatively addressing the needs of their users.


KEY RESPONSIBILITIES


Assist clients in maximizing the value of their investment in our products/services by identifying opportunities for performance enhancement, boosting adoption rates, and ensuring high renewal rates.

In this position, you can expect to engage in the following responsibilities:

Establish trust at various customer levels.

Facilitate positive renewals and cultivate relationships with champions, decision-makers, and sponsors in collaboration with sales account managers.

Encourage high customer reference willingness.

Support the onboarding process for each new client, from technical evaluation onward.

Conduct regular and meaningful client success reviews.

Assist the sales account team in identifying and promoting the expansion and adoption of our software and services.

Provide essential insights to the product team to enhance our evolving platform.

Monitor customer health and introduce new, valuable features as they become relevant during the customer journey.


Educate champions and their teams on the value of our solutions, and help uncover use cases before they escalate into emergencies.

Contribute to initiatives beyond customer interactions that enhance the overall customer experience, both low-touch and high-touch.

QUANTITATIVE EXPECTATIONS
Ensure positive customer renewals, champion sentiment, and executive sponsorship.

Achieve customer reference willingness and meet net retention rate targets.

Coordinate and execute regular success reviews, effectively manage customer tickets.

Collaborate with account executives on planning, expansion, and retention strategies.

Analyze and derive total addressable market, manage customer license utilization.

REQUIRED SKILLS AND QUALIFICATIONS
3-5 years of experience in enterprise software customer experience.

Technical curiosity or experience combined with the ability to learn and master company solutions and domain.

Proficiency in clear customer communication, devising strategies for base expansion and retention.

Demonstrated success in educating and nurturing relationships with executive decision-makers, with a proven track record of business adoption and expansion.

Exceptional creative and critical thinking with a proactive approach.

Strong communication, presentation, and adaptability to swiftly adjust strategies for customer needs.

Proven ability to manage multiple complex customer journeys simultaneously.

PREFERRED SKILLS
Industry-specific domain and product expertise.

Experience managing accounts for a product that addresses complex challenges across various business units.

Experience working with SaaS products.

About ZL Technologies


Founded in 1999, ZL Technologies has established itself as a specialized provider of electronic data management software for the most demanding large enterprise environments.

Award-winning ZL solutions address e-discovery, compliance, records management, storage optimization, and data analytics needs.


Built upon the industry's most scalable platform, ZL offers leading organizations the ability to comprehensively manage their digital assets.

To achieve this goal, ZL has engineered several complex technologies into one seamless solution to manage billions of documents from a consolidated point of control.


ZL Tech is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment based on race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state, or local protected class.

  • Client Success Strategist

    2 weeks ago

    Milpitas, California, United States ZL Tech Full time

    Customer Success Manager ZL Tech is dedicated to prioritizing customer satisfaction, operating globally to serve large enterprises across various sectors. As a Customer Success Manager, you will play a pivotal role in a team committed to delivering significant business value through our platform, acting as a trusted advisor to our clients. Your primary focus...

  • Client Success Specialist

    1 week ago

    Milpitas, California, United States ZL Technologies Full time

    Customer Success ManagerZL Technologies is a forward-thinking organization dedicated to prioritizing customer satisfaction, operating globally to support large enterprises across various sectors. As a Customer Success Manager, you will collaborate with a team committed to delivering significant business outcomes through our platform, acting as a trusted...

  • Client Success Specialist

    7 days ago

    Milpitas, California, United States ZL Tech Full time

    Customer Success Manager ZL Tech is a customer-centric organization dedicated to serving large enterprises across various sectors globally. As a Customer Success Manager, you will play a crucial role in a team that aims to deliver significant business value through our platform, acting as a trusted advisor to our clients. Your primary focus will be on...

  • Client Success Specialist

    2 weeks ago

    Milpitas, California, United States ZL Technologies Full time

    Customer Engagement ManagerZL Technologies is dedicated to prioritizing customer satisfaction, operating globally to serve large enterprises across various sectors. As a Customer Engagement Manager, you will join a team committed to delivering significant business value through our platform, acting as a trusted advisor to our clients.Your focus will be on...

  • Client Success Specialist

    2 weeks ago

    Milpitas, California, United States ZL Tech Full time

    Customer Success Manager ZL Tech is dedicated to prioritizing customer satisfaction, operating globally to serve large enterprises across various sectors. As a Customer Success Manager, you will play a pivotal role in a team that aims to deliver significant business value through our platform, acting as a trusted advisor to our clients. Your primary focus...

  • Digital Sales Executive

    4 days ago

    Milpitas, California, United States Salem Media Group Full time

    Job SummarySalem Media Group is seeking a highly motivated sales professional to join our team as a Media Strategist / Account Executive. As a key member of our sales team, you will be responsible for selling and managing our multi-media marketing solutions to local small and medium-sized businesses.Key ResponsibilitiesProspect for local and regional...

  • Client Relations Specialist

    2 weeks ago

    Milpitas, California, United States iTest, Inc. Full time

    Job OverviewiTest, Inc. is a pioneering independent integrated circuit testing laboratory located in Silicon Valley. Our philosophy is rooted in the belief that a technically demanding industry should foster collaboration rather than competition, creating a win-win scenario for customers, suppliers, and employees united by a shared mission.We are seeking a...

  • Landscape Project Business Strategist

    7 days ago

    Milpitas, California, United States Jobot Full time

    Landscape Construction Business DeveloperA prominent entity in the commercial landscaping sector is seeking a Landscape Construction Business Developer to enhance their team. This well-regarded firm specializes in beautification services for large-scale corporate and enterprise clients across various regions.About the company: Leader in commercial landscape...

  • Client Support Specialist

    2 weeks ago

    Milpitas, California, United States Wonderbench Full time

    Customer Relations Associate Overview Wonderbench, in collaboration with PSI Water Technologies, Inc., a subsidiary of Cleanwater1, Inc., is at the forefront of water disinfection solutions for municipal clients. As a rapidly expanding entity in the water infrastructure sector, we boast a portfolio of innovative and patented technologies aimed at enhancing...

  • IT Services Manager

    2 weeks ago

    Milpitas, California, United States ICE Consulting Full time

    Job OverviewAbout ICE Consulting:ICE Consulting is a premier Managed IT Services provider, established in 1997, dedicated to delivering exceptional IT and security solutions to small and medium-sized enterprises. We are committed to fostering a team of enthusiastic professionals who contribute to our growth and success.Position Summary:As the IT Services...

  • IT Services Manager

    7 days ago

    Milpitas, California, United States ICE Consulting Full time

    Job OverviewAbout ICE Consulting:ICE Consulting is a premier Managed IT Services provider, dedicated to delivering top-notch IT solutions since 1997. We focus on serving small to medium-sized enterprises, offering a range of managed IT and security services. We are seeking dedicated professionals to contribute to our growth and success.Position Summary:As...

  • Technology Operations Manager

    7 days ago

    Milpitas, California, United States ICE Consulting Full time

    Job OverviewAbout ICE Consulting:ICE Consulting is a prominent Managed IT Services provider, established in 1997, specializing in delivering comprehensive IT and security solutions tailored for small to medium-sized enterprises. We are seeking dedicated professionals to contribute to our mission of excellence and growth.Position Summary:As the IT Manager at...

  • IT Manager

    2 days ago

    Milpitas, California, United States ICE Consulting Full time

    Job DescriptionAbout ICE Consulting:ICE Consulting is a privately owned leading Managed IT Services company (Managed Service Provider). Since 1997 we have specialized in providing managed IT services and managed security services for our clients. which are made up of small to medium-sized enterprises. We are seeking highly passionate individuals to help and...

  • Director of Sales and Strategy

    5 days ago

    Milpitas, California, United States Solar Edge, LLC Full time

    About the RoleSolarEdge, LLC is seeking a highly skilled and experienced Business Development Director to join our team. As a key member of our organization, you will play a critical role in driving revenue growth and expanding our market presence in the North America region.Key ResponsibilitiesStrategic Planning: Collaborate with cross-functional teams to...

  • Head of Strategic Partnerships

    2 weeks ago

    Milpitas, California, United States ALPHA NETWORKS INC Full time

    Job OverviewAlpha Networks Inc. is a prominent player in the global networking sector, specializing in Design, Manufacturing, and Service (DMS) solutions. We pride ourselves on our robust growth and our ability to deliver a comprehensive range of both standard and tailored products. Our success is built on strong partnerships with leading brand-name...

  • Business Development Director

    4 days ago

    Milpitas, California, United States Solar Edge, LLC Full time

    About the RoleSolarEdge, LLC is seeking a highly skilled and experienced Business Development Director to join our team. As a key member of our organization, you will play a critical role in driving revenue growth and expanding our market presence in the North America region.Key ResponsibilitiesStrategic Planning and ExecutionDevelop and implement...

  • Electronic Assembly Technician

    2 weeks ago

    Milpitas, California, United States Aerotek Full time

    Job Title: Electronic Assembly TechnicianJob OverviewEngage in comprehensive assembly tasks utilizing visual aids and procedural instructions. Perform mechanical assembly duties employing standard measurement tools and methodologies. Carry out electronic assembly functions, including the installation of wire harnesses, cable assemblies, and various...

  • Senior Landscape Project Manager

    7 days ago

    Milpitas, California, United States Jobot Full time

    Position Overview:The Senior Landscape Project Manager is sought after by a reputable firm specializing in enhancing outdoor environments for large-scale commercial and enterprise clients across multiple states.About Us:We are a prominent player in the commercial landscaping sector, dedicated to delivering comprehensive landscape maintenance services for...

  • Senior Project Leader in Construction

    2 weeks ago

    Milpitas, California, United States TalentSphere Staffing Solutions Full time

    Position: Senior Project Manager (Science & Technology)Compensation: $160,000 - $210,000Location: Not specifiedPerks: Company Vehicle or Allowance, Fuel Card, Mobile Device, Laptop, and additional benefitsWe are in search of a Senior Project Manager to oversee significant construction initiatives from inception to completion. Your proficiency will ensure...

  • Advanced Technology Project Manager

    2 weeks ago

    Milpitas, California, United States TalentSphere Staffing Solutions Full time

    Position: Senior Project Manager (Science & Technology)Compensation: $160,000 - $210,000Location: Not SpecifiedPerks: Company Vehicle or Allowance, Fuel Card, Mobile Device, Laptop, and additional benefitsWe are in search of a Senior Project Manager to oversee significant construction initiatives from inception to completion. Your proficiency will ensure...