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Service Excellence Representative

2 months ago


National City, California, United States ZipRecruiter Full time
Customer Service Representative – Remote

Compensation:
$20.35 per hour / $41,005.25 annually

At ZipRecruiter, we believe that our growth is driven by the dedication of our team members. If you are someone who enjoys resolving issues and assisting others, you may find a rewarding career with us.

We are in search of Customer Service Professionals to join our dynamic team. This position is ideal for individuals who are committed to delivering exceptional service to our clients.

Your Role:
As the primary point of contact for our customers, you will:
- Address inquiries regarding billing
- Implement policy modifications
- Offer tailored recommendations
Join us in providing personalized support that highlights the advantages of our services.

Key Qualifications:
- Proven experience in delivering outstanding customer service, fostering trust, and enhancing customer satisfaction
- Strong communication skills with an emphasis on active listening and empathy
- Capability to thrive in a fast-paced, high-volume environment
- Eagerness to acquire new skills and adapt to changes swiftly
- Openness to constructive feedback for personal and professional growth
- Proficient computer skills and ability to manage multiple tasks simultaneously
- High school diploma or equivalent required

Employee Benefits:
As a member of our team, you will have access to our comprehensive Total Rewards Program, which includes:
- Premier Medical, Dental, and Vision Insurance with immediate coverage
- Paid Time Off, Sick Leave, and Family Leave
- 401(k) Retirement Plan
- Tuition Reimbursement Opportunities
- Paid Training and Licensing Support
*Benefits may vary based on location and eligibility requirements.

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