Bilingual Customer Service Representative
14 hours ago
GreenState Credit Union is seeking a highly motivated and customer-focused Bilingual Member Service Representative to join our team. As a key member of our branch staff, you will be responsible for providing exceptional service to our members, promoting our credit union products and services, and contributing to a positive and inclusive work environment.
Responsibilities:- Provide exceptional service to members, responding to their needs and resolving issues in a timely and professional manner.
- Promote and sell credit union products and services to members, identifying opportunities to meet their financial needs and goals.
- Process member transactions, including deposits, withdrawals, transfers, and loan payments, ensuring accuracy and attention to detail.
- Answer member questions and provide information on credit union products and services, referring complex issues to supervisors or other departments as needed.
- Participate in opening and closing procedures, ensuring the branch is secure and ready for business.
- Assist with member account discrepancies, statement problems, and complaints, escalating issues to supervisors or other departments as needed.
- Develop and maintain effective working relationships with members, colleagues, and supervisors, promoting a positive and inclusive work environment.
- High school diploma or equivalent required; associate's or bachelor's degree preferred.
- Excellent communication and interpersonal skills, with the ability to work effectively with diverse groups of people.
- Ability to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities.
- Basic math skills and accuracy in handling cash and processing transactions.
- Proficiency with computer applications, including spreadsheets, word processing, and database software.
- Ability to work a flexible schedule, including evenings and weekends, as needed.
- A competitive hourly rate and monthly incentive opportunity.
- A comprehensive benefits package, including medical, dental, and vision insurance, as well as a 401(k) retirement plan.
- Opportunities for professional growth and development, including training and education programs.
- A dynamic and supportive work environment, with a focus on teamwork and collaboration.
GreenState Credit Union is an equal opportunity employer, committed to diversity and inclusion in the workplace. We welcome applications from qualified candidates who share our values and are passionate about delivering exceptional service to our members.
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