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Customer Service Representative

2 months ago

Kansas City, Kansas, United States Kansas Health System Full time

Position Overview:

The Guest Services Associate plays a crucial role in ensuring a welcoming environment for all patients and visitors. This position requires a solid understanding of computer systems, particularly the database utilized for managing patient information. Exceptional verbal communication skills are essential in this fast-paced setting, where delivering outstanding customer service is paramount.

Key Responsibilities:

  1. Provide safe and efficient service to all patients.
  2. Manage operations at the Information Desk to enhance customer service experiences.
  3. Respond promptly and professionally to inquiries from patients and visitors, both in person and via phone.
  4. Assist in locating appropriate medical professionals and services within the facility.
  5. Maintain an up-to-date directory of patient information, contact numbers, maps, and departmental locations.
  6. Offer assistance to patients and visitors requiring mobility support.
  7. Ensure confidentiality and handle sensitive information with care.
  8. Collaborate with volunteers and other staff members to ensure smooth operations.
  9. Address visitor requests related to various services, including transportation and parking.
  10. Monitor and report facility conditions to the relevant departments.
  11. Keep the information desk organized and stocked with necessary supplies.
  12. Participate in mandatory meetings and adhere to established policies and procedures.

Qualifications:

Required:

  • High School Diploma or equivalent.
  • Eligibility as a Notary Public.
  • Strong oral communication skills.

Preferred:

  • Bilingual abilities.
  • Proficiency in Windows and Microsoft Office applications.
  • Basic understanding of written communication.

This position is part-time and offers a unique opportunity to contribute to the Kansas Health System's commitment to exceptional patient care.