Storage Customer Service Representative

6 days ago


Lilburn, Georgia, United States U-Haul Full time
Storage Customer Service Representative

U-Haul is seeking a highly motivated and customer-focused individual to join our team as a Storage Customer Service Representative. As a key member of our support team, you will be the face of U-Haul's exceptional service, ensuring that customers receive the help they need on their journeys.

Key Responsibilities:
  • Support the site manager with facility operations, including maintaining a clean and secure environment for customers.
  • Provide exceptional customer service, answering phone inquiries and addressing customer concerns in a timely and professional manner.
  • Show storage units, explain rental agreements, and prepare contracts to ensure a smooth customer experience.
  • Perform routine property cleanup and minor repair work to maintain the facility's appearance and functionality.
  • Ensure vacant storage units are clean, dry, secure, and available for new customers.
  • Participate in ongoing continuous education through U-Haul University to stay up-to-date on company policies and procedures.
Requirements:
  • Driver's license and a clean driving record.
  • Excellent communication and interpersonal skills.
  • Availability to work weekends and holidays.
Work Environment:

The work involves moderate risks or discomforts, requiring special safety precautions. May be required to use protective clothing or gear.

The work requires some physical exertion, including long periods of standing, walking, and lifting up to 50 pounds.

U-Haul is an equal opportunity employer and welcomes applications from diverse candidates. We offer a range of benefits, including career stability, opportunities for advancement, and a comprehensive benefits package.



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