Storage Operations Coordinator

1 week ago


Lilburn, Georgia, United States U-Haul Full time
Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as a Storage Customer Service Representative. As a key member of our support team, you will be the face of U-Haul's exceptional service, ensuring that customers receive the help they need on their journeys.

Key Responsibilities
  • Support the site manager with facility operations, including maintaining a clean and secure environment for customers.
  • Provide exceptional customer service, answering phone inquiries and addressing customer concerns in a timely and professional manner.
  • Conduct tours of storage units, explain rental agreements, and prepare contracts for new customers.
  • Perform routine property maintenance and minor repairs to ensure a safe and secure environment for customers.
  • Ensure that all vacant storage units are clean, dry, and secure for new customers.
  • Participate in ongoing continuous education through U-Haul University to stay up-to-date on company policies and procedures.
Requirements
  • Driver's license and a clean driving record.
  • Excellent communication and interpersonal skills.
  • Availability to work weekends and holidays.
Work Environment

The work environment involves moderate risks or discomforts, requiring special safety precautions. You may be required to use protective clothing or gear, such as masks, goggles, gloves, or shields.

Physical Demands

The work requires some physical exertion, including long periods of standing, walking, and lifting up to 50 pounds. You may be required to work in a fast-paced environment with multiple priorities and deadlines.

Benefits
  • Career stability and opportunities for advancement.
  • Competitive compensation and benefits package.
  • Opportunities for professional growth and development.
  • A supportive and inclusive work environment.


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