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Client Support Specialist

2 months ago

Aliso Viejo, California, United States Premier Aquatics Full time
Job Overview

NO EXPERIENCE REQUIRED

PART-TIME/HOURLY TEAM MEMBERS ELIGIBLE FOR RAISE AFTER EVERY 60 SHIFTS

COMPENSATION

$17.50-$20.00/hr

Seasonal/ part-time, hourly

Weekday afternoons 2p-8p, weekends

WHAT MAKES PREMIER AQUATICS UNIQUE?

Exciting Opportunities: Dive into a career that transcends traditional roles – it's about crafting unforgettable experiences by the water.

Professional Growth: We prioritize internal promotions. You may have the chance to enhance your skills through our exclusive leadership training and safety certifications, designed to elevate your career and distinguish you from others.

Enhance Your Resume: We are not just offering a position; we are providing a pathway to enrich your resume and college applications. Gain valuable experience that makes a difference.

Team Culture: Become part of a community of individuals who share your enthusiasm for water safety and enjoy their work.

POSITION SUMMARY

As a Customer Service Representative, you will be the primary point of contact for the public swimmers and families engaged in the Premier Swim Academy programs. Your main responsibilities will include ensuring accuracy in check-ins, maintaining an organized approach to swim lessons, and providing effective assistance to patrons regarding inquiries, concerns, or necessary account adjustments. This role requires a strong commitment to precision, efficiency, and professionalism to uphold the high standards expected in this important position.

KEY RESPONSIBILITIES

  • Assist with all opening and/or closing procedures at the facility
  • Learn and execute all front desk administrative tasks
  • Proactively seek ways to enhance class fill rates and family satisfaction
  • Contribute to team culture by engaging in team events and fostering a positive environment
  • Become proficient in all technology platforms utilized by Premier Aquatics
  • Maintain a high standard of customer service for patrons
  • Clearly communicate all rules and safety measures
  • Be knowledgeable about all swim programs, events, and activities at the facility
  • Participate in quarterly in-service training programs
  • Perform additional duties as assigned

QUALIFICATIONS

Minimum Requirements:

  • Must possess, or be able to obtain, a StarGuard Elite Basic Life Support certification
  • Availability from weekday afternoons 2p-8p and weekends
  • Reliability and commitment to scheduled shifts
  • Comfortable communicating with both adults and children
  • Ability to lift 50 lbs. and stand for 8 hours

Preferred Qualifications:

  • Prior experience in swim customer service
  • StarGuard Elite Basic Life Support Certification
  • Availability during mornings, weekdays, and/or weekends
  • Bilingual in English and Spanish

COMPENSATION

$17.00-$20.00/hr

Seasonal/ part-time, hourly

Our company is an at-will employer, meaning that either you or the company may terminate the employment relationship at any time, for any reason, with or without cause for notice.

We are committed to equal employment opportunity and will not discriminate against employees or applicants for employment on any legally-recognized basis including, but not limited to: race; color; religion; genetic information; national origin; sex; pregnancy, childbirth, or related medical conditions; age; disability; citizenship status; uniform service member status; or any other protected class under federal, state, or local law.