IT Support Specialist
1 week ago
A large software company is seeking a remote IT Service Desk Analyst to provide technical support to approximately 4000 internal employees.
Key Responsibilities:- Troubleshoot, repair, and configure desktops/laptops, printers, and mobile devices in a Windows-based environment.
- Handle support-related issues with Internet browsing, wireless connectivity, VPN, enterprise applications, and password management.
- Collaborate with internal teams to resolve technical issues and improve overall IT service delivery.
- 2+ years of experience providing support in a Windows-based environment, specifically troubleshooting, diagnosing, and resolving hardware and software issues.
- Strong communication skills and ability to work effectively in a remote team environment.
- ServiceNow experience is a plus, as well as Mac or Linux experience.
- Competitive benefit packages, including medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options.
- 401k retirement account access with employer matching.
- Paid sick leave and/or other paid time off as provided by applicable law.
Insight Global is an equal opportunity/affirmative action employer committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day.
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