IT Support Specialist
1 week ago
We are seeking a skilled IT Service Desk Analyst to join our team at Insight Global. As a key member of our IT support team, you will provide remote technical support to our internal employees, troubleshooting and resolving hardware and software issues with desktops, laptops, and mobile devices.
Key Responsibilities:- Provide technical support to internal employees via phone, email, and remote desktop sessions
- Troubleshoot and resolve hardware and software issues with desktops, laptops, and mobile devices
- Configure and repair desktops, laptops, and mobile devices as needed
- Handle support-related issues with Internet browsers, wireless connectivity, VPN, enterprise applications, and password management
- Work collaboratively with other IT teams to resolve complex technical issues
- 2+ years of experience providing support in a Windows-based environment
- Strong communication and problem-solving skills
- Ability to work 2nd shift (2-11pm)
- ServiceNow experience (incident and request management)
- Mac or Linux experience a plus
We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances.
If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to our HR department.
We are committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day.
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