IT Support Specialist
2 days ago
Join Terumo Neuro as an Information Technology Support Specialist I and be part of a dynamic team that provides exceptional technical support to our employees. As a key member of our IT department, you will be responsible for delivering top-notch support services, ensuring the smooth operation of our technology infrastructure, and collaborating with cross-functional teams to drive business success.
Key Responsibilities:- Provide timely and effective technical support to employees via phone, email, or in-person, resolving issues related to hardware, software, and network connectivity.
- Collaborate with the corporate security team to respond to security incidents and breaches, ensuring the integrity of our systems and data.
- Monitor and maintain our IT infrastructure, including workstations, mobile devices, and network hardware, ensuring they are up-to-date and properly configured.
- Document resolutions and create knowledge base articles to improve the efficiency of our support processes.
- Participate in departmental meetings and contribute to the development of IT initiatives and projects.
- Bachelor's degree in Computer Science, Information Systems, or a related field.
- Minimum 5 years of experience in an IT help desk or support role, preferably in a medium to large-sized corporate IT infrastructure.
- Excellent technical knowledge and troubleshooting skills, with a focus on Microsoft products, computer hardware, mobile devices, and basic networking.
- Effective written and verbal communication skills, with the ability to work autonomously or in a team.
- Competitive salary range: $24.19 - $33.82/hr.
- 15 days of PTO, 12-13 paid holidays, and offices closed last week of December (paid).
- Tuition reimbursement up to $10,000/year.
- On-site/hybrid/remote work schedules.
- Comprehensive learning and development programs.
Terumo Neuro is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive work environment that values diversity, equity, and inclusion.
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