SaaS Platform Manager

3 weeks ago


New York, New York, United States The Rockridge Group Full time
Job Overview
The Rockridge Group is looking for a seasoned SaaS Platform Manager to oversee the day-to-day operations of our SaaS platform and cloud infrastructure services. This role involves managing a globally distributed technical team and collaborating with cross-functional teams to drive operational excellence.

Key Responsibilities:
  • Manage incident management, service requests, provisioning requests, and capacity management.
  • Coordinate and facilitate changes implemented on our environment.
  • Ensure effective engagement across teams and root cause analysis of production issues.
  • Collaborate with platform, network, App Support, business, and release automation teams to build an efficient operations framework.

Requirements:
  • Working knowledge of IT Operations in a SaaS environment.
  • Ability to be hands-on and solve problems efficiently.
  • Proven effectiveness in both Windows and Linux environments.
  • Expertise in implementing automated methods to accomplish platform & service deployments at large scale.

Salary Estimate:$160,000 - $200,000 per year,
Location:New York, NY,
About The Rockridge Group:We are a forward-thinking company that values innovation and teamwork. Our team is dedicated to delivering high-quality results and driving business growth.

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