IT SaaS Operations Director

2 days ago


New York, New York, United States The Rockridge Group Full time

Job Title: IT SaaS Operations Director

About The Rockridge Group:

The Rockridge Group is a leading provider of IT services and solutions. We are seeking an experienced IT leader to join our team as a Director of IT SaaS Operations.

Job Summary:

We are looking for a highly skilled and experienced IT professional to lead our SaaS operations team. As a Director of IT SaaS Operations, you will be responsible for overseeing the day-to-day operations of our SaaS platform, including incident management, service requests, provisioning requests, and capacity management.

Key Responsibilities:

  • Manage the day-to-day operations of our SaaS platform
  • Oversee incident management, service requests, provisioning requests, and capacity management
  • Coordinate and facilitate all changes implemented on our environment
  • Ensure appropriate engagement across teams and root cause analysis of prod issues
  • Collaborate with platform, network, App Support, business, and release automation teams to build effective and efficient operations framework
  • Responsible for the management of globally distributed technical teams within App Eng
  • Provide leadership and direction to direct reports focusing on service excellence
  • Oversees system performance, availability, and 24 x 7 operational support
  • Proactive management, maintenance, and monitoring of services to ensure SLAs are reliable and available
  • Direct the team to develop, drive, and report on key performance metrics of the operations organization
  • Responsible for communicating risks, outages, and changes that may affect the uptime of clients' environments to both internal peer groups and leadership teams

Requirements:

  • Working knowledge of IT Operations in a SaaS environment
  • Ability to be hands-on and solve problems efficiently, not just delegate
  • Proven effectiveness in both Windows and Linux environments
  • Expertise in implementing automated methods to accomplish platform & service deployments at large scale
  • Excellent analytical, strategic conceptual thinking, strategic planning, and execution skills
  • Strong vendor management and partner relation skills
  • Excellent verbal and written communication skills, including the ability to explain technical concepts and technologies to business leaders
  • Ability to manage competing priorities and coordinate cross-functional work teams toward task completion
  • Ability to identify, prioritize, and escalate issues as needed
  • Ability to influence and lead change – Proven ability to deliver despite obstacles
  • Ability to work within a 24/7 environment across multiple time zones
  • Bachelor's degree in Computer Science, Engineering, Business, or related fields, and 10+ years of progressive IT experience with at least 5-7 years of management experience

Compensation:

The salary for this position is estimated to be around $150,000 - $180,000 per year, depending on experience.



  • New York, New York, United States Atalco Gramercy Operations Full time

    About Atalco Gramercy OperationsWe are a dynamic organization seeking an exceptional individual to fill the role of Director of Strategic Operations. Our team is dedicated to delivering high-quality services, and we believe that this position will play a vital part in driving our success.Job SummaryThe Director of Strategic Operations will oversee all...

  • Sales Growth Catalyst

    2 weeks ago


    New York, New York, United States Saas Labs US Inc. Full time

    Drive JustCall's future growth by building relationships with prospective clients and turning them into happy users. You'll handle high-velocity sales cycles from discovery, demos, and negotiation to closures. If you have a growth mindset and are hungry, humble, and a great teammate, we want to hear from you.Qualification:BA/BS or equivalent. 3-5 years of...


  • New York, New York, United States Curenta Full time

    Curenta is seeking a highly motivated Sales Director to lead sales efforts in the senior care sector. This role is critical in driving revenue growth, building strong relationships with senior care providers, and positioning our SaaS solutions as essential tools for improving patient outcomes and operational efficiency.Job Overview:We are looking for a...


  • New York, New York, United States The Rockridge Group Full time

    About The Rockridge Group:The Rockridge Group is a leading provider of IT services and solutions. We are committed to delivering exceptional results to our clients through innovative technology and best-in-class customer service.Job Summary:We are seeking an experienced IT leader to join our team as a Director of IT SaaS Operations. As a member of our...


  • New York, New York, United States re-tool® Full time

    At re-tool®, we're on a mission to revolutionize software development. As a key member of our team, you'll play a pivotal role in driving the adoption of our cutting-edge platform.About re-toolNearly every company relies on custom software to operate efficiently. Yet, most organizations struggle to allocate sufficient resources to develop and maintain these...


  • New York, New York, United States ALTANA Full time

    About the RoleWe are seeking a highly motivated and experienced Enterprise Sales Director to join our team at Altana. As an Enterprise Sales Director, you will be responsible for developing and executing sales strategies to drive revenue growth and expand our customer base.Job Responsibilities:Develop and execute sales plans to achieve revenue...


  • New York, New York, United States Ninth Wave Full time

    Job OverviewNinth Wave is a permission-based SaaS platform that delivers secure data connectivity to financial institutions.We are seeking an experienced Strategic Revenue Growth Director to lead our revenue generation strategy and execution.


  • New York, New York, United States Informa Group Plc. Full time

    Unlock New Growth Opportunities with Our VP, Partnerships RoleAbout UsCurinos is a leading provider of industry-leading proprietary data, technologies, and insights that empower financial institutions to make better, faster, and more profitable decisions. With decades-long expertise in the financial services industry and a relentless focus on innovation, our...


  • New York, New York, United States Ava Labs Full time

    Ava Labs is seeking a skilled Senior Systems Administrator to provide top-notch IT support for our cross-functional team. The ideal candidate will possess 8+ years of overall IT experience, with a strong background in enterprise-level web/SaaS applications, security knowledge, and cloud-based support. Responsibilities will include inventory management, user...


  • New York, New York, United States Constrafor Full time

    About the RoleWe are seeking an experienced Construction Sales Executive to join our team at Constrafor, a pioneering SaaS and fintech platform revolutionizing the construction industry. In this role, you will play a critical part in driving business growth by developing and executing effective sales strategies.Key ResponsibilitiesConduct targeted outreach...


  • New York, New York, United States PagerDuty Full time

    Job Overview:PagerDuty is a global leader in digital operations management. As a Digital Operations Manager, you will be responsible for empowering teams to drive business forward through the PagerDuty Operations Cloud.About the Role:We are seeking a highly skilled and experienced Enterprise Sales Professional to join our team. In this role, you will be...


  • New York, New York, United States DailyPay Full time

    Job SummaryWe are seeking a seasoned Internal Audit Director to join our team at DailyPay. This role will be responsible for building and leading the internal audit function, ensuring that our processes and controls are robust and effective.About UsDailyPay is a FinTech company that offers on-demand pay solutions to employees. Our mission is to empower...


  • New York, New York, United States Sky IT Group Full time

    Company OverviewSky IT Group is a pioneering B2B SaaS platform that empowers the collaboration of renowned brands with top retailers worldwide. Our innovative solution, SKYPAD, leverages automation and self-serve reporting to provide insights into product and location level trends, driving planning, forecasting, and supply chain decisions. With over 3,000...


  • New York, New York, United States Bowery Residents'​ Committee Full time

    At Bowery Residents' Committee (BRC), we believe that every individual deserves a safe and supportive environment to rebuild their life. As an Assistant Director, you will play a critical role in helping us achieve this mission.The estimated salary for this role is $80,000 - $105,000 per year, based on location and experience.About BRCBRC is a non-profit...

  • Operations Director

    3 weeks ago


    New York, New York, United States Empire Edge, LLC Full time

    Job SummaryWe are seeking a highly skilled Operations Director to join our team at Empire Edge, LLC.About the Role:The Operations Director will be responsible for managing the day-to-day activities of our Manhattan-based private tutoring company. This includes overseeing the reception area, coordinating tutoring sessions, and ensuring the efficient operation...


  • New York, New York, United States Acquco Full time

    Job OverviewWe are seeking a highly skilled Cloud IT Operations Specialist to join our team at Acquco. This role is ideal for an individual with expertise in cloud SaaS administration, including Google Workspace.Key ResponsibilitiesManage cloud IT operations, overseeing all aspects of cloud SaaS and other IT systems for the company.Budgeting, procurement,...


  • New York, New York, United States Ninth Wave Full time

    Job OverviewNinth Wave, a leading provider of secure data connectivity solutions, is seeking an experienced Sales Director to drive growth in the retail banking space. This key role will focus on identifying sales opportunities with existing clients and new logos, building relationships with senior executives, and delivering value that contributes to revenue...


  • New York, New York, United States Columbia University Full time

    Career Opportunity at Columbia UniversityAt Columbia University, we are committed to providing exceptional service to our students, faculty, and staff. We seek a highly motivated and experienced professional to join our team as an Assistant Director of Operations for the Alice Health Promotion department.The Assistant Director of Operations will be...


  • New York, New York, United States NICON BUILD LLC Full time

    Job Title: Construction Operations DirectorSalary: $150,000 - $200,000 per yearJob SummaryWe are seeking an experienced Construction Operations Director to oversee our construction projects. The ideal candidate will have a deep understanding of construction management methods and processes, as well as strong leadership and crisis resolution...

  • Sales Director

    2 weeks ago


    New York, New York, United States Trevose Partners Limited Full time

    Trevose Partners Limited, a leading FinTech SaaS firm, is seeking an experienced Sales Director to lead expansion and retention efforts across institutional accounts.About the RoleAs a Sales Director, you will be responsible for driving growth and client retention by expanding product adoption, collaborating with internal teams to build strategic account...