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Front Desk Representative

4 weeks ago

Dayton, Ohio, United States Shaner Hotel Group Full time

Job Overview

We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at the Fairfield Inn & Suites in Dayton, Ohio. As a Front Desk Agent, you will be the first point of contact for our guests, providing exceptional service and ensuring a memorable stay.

Responsibilities

* Greet and welcome guests, responding to their needs and requests in a friendly and professional manner
* Process check-ins and check-outs, handling guest complaints and resolving issues in a timely and efficient manner
* Maintain accurate records and reports, including room status and guest information
* Provide information and services to guests, including local attractions and activities
* Collaborate with the hotel team to ensure seamless guest experiences

Requirements

* High school diploma or equivalent required
* Minimum one year customer service experience, with previous hotel experience preferred
* Excellent communication and interpersonal skills
* Ability to work a flexible schedule, including weekends and holidays
* Computer experience preferred
* Bilingual English/Spanish a plus

About Us

Shaner Hotels is a leading hospitality owner-operator and management company, with a portfolio of over 65 properties across the US and internationally. We offer a range of services, including hotel development, design and construction, e-commerce, and revenue management.

Why Join Us

* Competitive salary and benefits package
* Opportunities for career growth and professional development
* Collaborative and dynamic work environment
* Recognition and rewards for outstanding performance

If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity.