Front Desk Representative

4 weeks ago


Dayton, Ohio, United States Innvite Hospitality Full time
Job Overview

We are seeking a highly motivated and detail-oriented individual to join our team as a Front Desk Agent/Night Auditor. As a key member of our front office team, you will be responsible for providing exceptional customer service, handling guest check-in and check-out, and maintaining the accuracy of our property management system.

Key Responsibilities:

  • Guest Check-in & Check-out
  • PMS Operations
  • Cash Handling & Credit Card Transactions
  • Switchboard Operation and Telephone Etiquette
  • Front Office Emergency/Security Procedures
  • Reservations-Guest Rooms and Meeting Rooms
  • Assist with Administrative Duties as assigned by Management
  • Keep Front Desk Area & Lobby Neat & Tidy and Clean Daily
  • Set up Breakfast Bar or Refill/Monitor Cleanliness of Bar & Tables
  • Minor Decision Making
  • Take Group Reservations & Set up Group Blocks
  • Sales of Guest Rooms with New Arrivals and Phone Inquiries
  • Follow All Policies & Procedures as Outlined in the Employee Handbook
  • Must be Neat, Clean & Well-Groomed in Proper, Clean Uniform with Nametag
  • Operate Laundry as Directed
  • Maintain a Professional Attitude to all Guests, Associates & Vendors

Requirements:

  • Fluent Verbal & Written Communication in Proper English (Spanish, if possible)
  • Basic Math
  • Hand Writing
  • Computer Skills/Keyboard/Typing Skills
  • Operate a 10 Key Calculator
  • Hospitable, Civil Contact with the Public
  • Ability to Work Independently, with Little to no Supervision
  • Ability to Complete Multiple Tasks Simultaneously
  • Night Audit/Basic Accounting Skills/Training

About Innvite Hospitality:

We are a dynamic and growing hospitality company dedicated to providing exceptional service to our guests. Our team is passionate about delivering memorable experiences and creating a warm and welcoming atmosphere for all who visit us.



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