Client Relations Specialist

1 week ago


Richfield, Wisconsin, United States Hultafors Group North America Full time
Job Overview

Position Summary:
The Service Excellence Representative plays a crucial role in delivering exceptional customer support by utilizing both verbal and written communication skills to assist internal and external clients.

About Us:
Hultafors Group North America is dedicated to providing innovative solutions in the Level, Layout, and Measuring product categories. With over 70 years of experience, we pride ourselves on our reputation for category leadership and outstanding customer service.

Key Responsibilities:

  • Provide professional and positive responses to inquiries and concerns from both internal teams and external clients through various communication channels.
  • Process and manage customer purchase orders accurately, ensuring timely notifications regarding any discrepancies.
  • Assist end-users by offering product knowledge and support, addressing their questions and resolving any issues they may encounter.
  • Collaborate effectively with internal departments to ensure seamless communication regarding product availability and customer needs.
  • Support the Sales Department by maintaining customer account information and assisting with quotes and inquiries.
  • Document all customer interactions to enhance service quality and identify areas for improvement.
  • Engage with customers through follow-up calls regarding surveys and promotions.
  • Be adaptable to other tasks or projects as required by the organization.

Qualifications:

  • Associate's Degree or equivalent professional experience.
  • A minimum of two years of experience in customer service.
  • Proficiency in Microsoft Office Suite, particularly Excel and Word.
  • Strong professionalism and attention to detail, with the ability to foster positive relationships with clients.
  • High energy and self-motivation are essential attributes for success in this role.
  • Reliability and promptness are critical to delivering high-quality service consistently.

Preferred Qualifications:

  • Bachelor's Degree in Business, Communication, or a related field.
  • Three to five years of customer service experience in a manufacturing context.
  • Experience in accommodating customer needs through effective communication.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.



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