Client Support Representative
1 week ago
Foundations Worldwide, Inc. is a dynamic and expanding company based in Ohio, specializing in children's products. Our growth is driven by enhancing our owned eCommerce platforms and collaborating with major online retailers. We are dedicated to delivering childcare products that surpass our customers' expectations in terms of innovation, quality, design, and timely delivery.
We are in search of a proactive Customer Care Specialist. This role involves mastering all facets of consumer and customer service interactions to ensure the highest levels of satisfaction.
Key Responsibilities:
- Manage the daily operations of the order management process:
- Review, prepare, and process sales orders
- Address issues related to shipping methods, pricing, and payment terms
- Generate and monitor product shipments, as well as handle returns
- Provide essential information to both internal and external customers
- Assist in the completion of EDI and international orders
- Support consumers with post-sale services (e.g., warranty inquiries, assembly instructions, and issue identification)
- Prioritize, manage, coordinate, and oversee customer orders to exceed expectations
- Offer freight quotes and order tracking information to customers
- Develop a comprehensive understanding of products to ensure prompt resolution of consumer issues and effective communication
- Collaborate with field sales, pricing administration, distribution centers, and customers to resolve issues affecting on-time shipments
- Perform additional tasks as assigned by management
Qualifications:
- Minimum of 2 years of experience in data entry, administrative roles, or customer service
- High school diploma required
- Proficient typing, ten-key, and computer skills (MS Office) are essential
- Highly organized with demonstrated problem-solving abilities
- Self-motivated with a strong sense of urgency to complete tasks
- Able to thrive in a deadline-driven and results-oriented environment
- Detail-oriented with a high degree of accuracy while multitasking
- Excellent written and verbal communication skills
- Extensive telephone use is required
- Strong follow-through and teamwork capabilities
- Good customer service skills are essential
- Familiarity with ERP/MRP and MAS500 systems is a plus, but not mandatory
Benefits:
If you are seeking to be part of a growing organization with significant opportunities for advancement, where your contributions are valued, Foundations Worldwide is the ideal workplace. We emphasize work/life balance while fostering in-person collaboration. This position is onsite, and we offer competitive salaries, comprehensive benefits (including medical, dental, vision, and life insurance), HSA, generous PTO, product discounts, and 401k options. Our department hours are flexible between 7:00 AM and 5:00 PM. Foundations Worldwide, Inc. is an Equal Opportunity Employer and adheres to all applicable laws and regulations.
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