Tax Office Operations Manager

1 week ago


Little Elm, Texas, United States H&R Block Full time
Job Title: Associate Team Leader

At H&R Block, we're looking for a highly motivated and organized Associate Team Leader to support our retail tax offices during the busy tax season. As a key member of our team, you will be responsible for ensuring the smooth operation of our offices, providing exceptional customer service, and leading a team of tax professionals.

Key Responsibilities:

  • Support the Multi-Unit Team Leader in overseeing the daily operations of our tax offices
  • Ensure that all tax office associates are scheduled and working efficiently to meet deadlines
  • Provide exceptional customer service and resolve client concerns in a timely and professional manner
  • Lead daily activities to ensure that all tax office associates are working towards quality standards and priorities
  • Communicate essential information to office associates through daily huddles

Requirements:

  • Prior experience working in customer service or a similar role
  • Strong organizational skills and ability to plan and manage day-to-day office operations
  • Customer-centric mindset and strong communication skills
  • Computer proficient with the ability to use MS Office
  • Demonstrated ability to work independently with minimal supervision
  • Positive attitude and flexibility to work a flexible schedule

About H&R Block:

We believe in the power of people helping people and strive to create an environment where everyone feels safe to bring their authentic self to work every day. We're committed to building a connected culture that values diversity and inclusion, and we're proud to be recognized as one of the best companies to work for.


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