Business Systems Analyst

2 days ago

Louisville, Kentucky, United States Churchill Downs Incorporated Full time
Job Summary

The Business Analyst – Gaming Peripheral Systems will be responsible for working with various IT teams and end users on IT related projects & initiatives in support of the property's other gaming applications and operations. This individual will facilitate meetings to discuss end user requirements, status, issues, planning, training, and/or operational needs. They will also write functional specification documents, test plans, training plans, deployment plans and policy and procedures in support IT operations and projects.

Key Responsibilities
  • Provide Level 1 support for gaming business operational critical peripheral applications such as Everi Kiosks, Agilysys PMS, and other Centralized applications.
  • Work with properties and vendors for issue monitoring and resolution.
  • Provide SME on CDI business and IT processes to vendors for implementation and support during and after installation.
  • Work with business to identify and improve business processes within the applications.
  • Responsible for timely and complete communications between corporate IT team and all property IT staff.
  • Perform analysis of the application needs and contributes to design, structure, and maintenance of the systems and architecture.
  • Analyzes business and user needs, documentation of requirements, and translation into proper system requirement specifications.
  • Ability to plan, estimate, and schedule multiple tasks and develop detail resource and project plans.
  • Possesses technical knowledge of most phases of systems analysis and considers the business implications of the application of technology to the current and future business environment.
  • Analyzes business requirements and defines information systems solutions to address complex business needs.
  • Provides support to users in system and software administration and usage.
  • Communicate and coordinates maintenance schedule, backups, and downtime to users.
Requirements
  • Bachelor's degree in Information Technology or equivalent experience.
  • Minimum 3+ years of experience in Information Technology.
  • Experience in gaming applications support preferred.
  • Experience in general Windows & SQL Server functionality, operations, and security.
  • Experience understanding of the major business processes within Gaming preferred.
  • Experience with planning, budgeting, and common business processes preferred.
Preferred Skills
  • Ability to articulate/demonstrate 2+ major IT casino project implementations.
  • Excellent interpersonal and communication skills (oral and written).
  • Support a 24/7 365 information systems environment.
  • Ability to manage multiple complex projects simultaneously according to agreed-upon schedules and budgets.
  • Strong attention to detail and prompt follow-up.
  • Ability to obtain racing and/or gaming licenses as required in any jurisdiction where CDI operates.

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