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Business Systems Analyst

1 month ago

Louisville, Kentucky, United States Churchill Downs Incorporated Full time
Job Summary

The Business Analyst - Audio Video (AV) Specialist will be responsible for supporting the operations, standardization of support processes, and documentation related to Audio, Video, Presentation & Conference room systems, and IPTV systems across all of Churchill Downs Incorporated's gaming sites in the USA. This role will work closely with local IT and corporate IT teams to ensure the enterprise AV systems are correctly implemented, maintained, and have support processes defined and communicated.

Key Responsibilities
  • Document existing processes for AV support and build and maintain a new process for defining a support structure for existing AV systems.
  • Continuously look for opportunities to standardize AV support processes and systems across all existing properties and future properties.
  • Facilitate meetings to discuss end-user requirements, status, issues, planning, training, and/or operational needs related to a facility AV system.
  • Maintain an equipment list with warranty/support agreement dates included for each property.
  • Work with vendors and the local IT teams to keep AV systems up to date and remediate any security vulnerabilities discovered.
  • Stay current on industry standards and practices within the AV industry to offer potential alternatives and upgrade options.
  • Work with Local IT and vendors for issue monitoring and quick resolution.
  • Work with construction & vendor timelines to schedule vendors at the appropriate times to deliver systems when needed with minimal impact to the business.
  • Ensure the business is aware of system capabilities to better utilize available systems.
  • Responsible for timely and complete communications between the corporate IT team, vendors, and all property staff as needed.
Requirements
  • Bachelor's degree in Information Technology or equivalent experience.
  • Minimum 3 years of experience in Information Technology supporting AV systems.
  • Project Management background a plus.
  • Experience in gaming applications support preferred.
  • Experience understanding of major business processes within Gaming industry preferred.
  • Experience with planning, budgeting, and standard business processes preferred.
Skills
  • Ability to articulate/demonstrate 2+ major IT/casino AV project implementations.
  • Minimum 3+ years of proven vendor relationship management experience.
  • Understanding of core ITIL processes (i.e. Incident, Request, Change Management).
  • Excellent interpersonal and communication skills (oral and written).
  • Support a 24/7 365 information systems environment.
  • Ability to manage multiple complex projects simultaneously according to agreed-upon schedules and budgets.
  • Strong attention to detail and prompt follow-up.