Customer Service Representative

3 weeks ago


Boise, Idaho, United States AIDA Healthcare Full time
Job Title: Customer Care Associate

AIDA Healthcare is a customer-centric technology company serving hospitals, health systems, and other participants in the healthcare industry. Our mission is to empower healthcare workers to focus on direct patient care by reducing administrative tasks.

We're seeking a highly skilled Customer Care Associate to join our team and provide exceptional support to our customers. As a key member of our Customer Care team, you will be responsible for maintaining a positive attitude and approach in providing excellent customer service.

Key Responsibilities:
  1. Support Tickets: Answer phone calls, respond to inbound emails and chats, and maintain a customer-first mentality.
  2. Knowledge Building: Quickly learn AIDA's products to assist customers with navigation and enhance technical knowledge to troubleshoot issues.
Requirements:
  • Strong relationship-building and communication skills
  • Proficiency in Microsoft Suite, Atlassian tools, and Help Scout
  • Collaborative and detail-oriented with a focus on customer satisfaction
What We Offer:
  • Competitive salary range: $30,000 - $50,000
  • Unlimited PTO
  • Remote/hybrid work options
  • 401(k) and medical, vision, and dental insurance
Equal Opportunity Employer:

AIDA Healthcare is an equal opportunity employer and makes employment decisions based on merit. We do not discriminate based on race, sex, age, religion, disability, national origin, or socioeconomic class.



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