Assistant Sales Manager

7 days ago

Durham, North Carolina, United States Palmetto Moon Full time

Job Summary

Palmetto Moon is seeking a highly motivated and experienced Sales Team Lead to support the Store Sales Manager in driving sales, executing operation functions, and ensuring excellent customer service is being delivered.

Key Responsibilities

  • Sales & Financial Performance
    • Assist Store Sales Manager in achieving sales goals and objectives
    • Perform Manager on Duty (MOD) shifts as scheduled to monitor and motivate team
    • Hold self and others to actively participate in sales driving activities (customer engagement, sales contests, learning product knowledge, etc.)
    • Monitor store labor on a daily and weekly basis, adjusting to meet plan or business needs
    • Remain informed of Key Performance Indicators (KPI's) for the store, understanding how each is impacting the business daily/weekly
  • Customer Service
    • Provide exceptional customer service by engaging with every customer, equipping yourself with appropriate product knowledge, answering customer inquiries, and resolving issues
    • Train and coach team to offer expected level of customer service in order to drive sale performance
    • Handling customer complaints professionally, striving to resolve them promptly and satisfactorily
    • Appropriately and timely follow up to customer concerns and inquiries
  • Team Leadership
    • Assist in holding team accountable for performance expectations, specifically during Manager on Duty shifts
    • Motivate and inspire the team to achieve sales targets, deliver excellent customer service, and drive company initiatives
    • Adjust team priorities to meet goals and company/store initiatives
    • Offer on the spot coaching to team members in order to correct actions or offer training
    • Communicate employee concerns to the appropriate leadership within a timely manner
  • Talent Management
    • Take an active role in store staffing through recruiting and interviewing
    • Perform orientation and training for new team members as needed
    • Be well versed in company expectations for performance management, utilizing resources as needed
    • Appropriately coach and address associate performance through formalized process
  • Product Knowledge & Visual Merchandising
    • Remain updated on key sales drives (top styles, hot buys, new product, etc.).
    • Know where to find resources regarding product knowledge for personal use and to train and lead team.
    • Train team members on merchandise features and selling techniques
    • Ensure merchandise is displayed in accordance with visual merchandising standards and company guidelines.
  • Departments of Responsibilities
    • Clear understanding and strong execution of Shared Responsibilities in conjunction with assigned department of responsibility
    • Willingness and flexibility to perform or change departments of responsibilities as dictated by business needs or as part of personal development
  • General Leadership Responsibilities
    • Drive workplace safety with team including: safe working practices, strong and updated knowledge on emergency procedures, prompt response and reporting to customer/employee accidents, adhering to company policies regarding business scams.
    • Perform opening/closing procedures.
    • Performing accurate safe and register counts; ensure nightly deposits are correct; maintain a secured building outside of working hours; prep team tasks, communication, and zoning as necessary; ensure store is recovered nightly.
    • Drive compliance for local, state, and federal laws including: state specific minor compliance, OSHA safety standards, timekeeping requirements, and more

Qualifications

Required Skills/Abilities

  • 2+ years of previous leadership experience, preferably in a retail setting
  • Shown motivation and delegation skills along with proven ability to hold team members accountable
  • Confident, proactive and willingness to take on workplace challenges
  • Ability to multi-task and change priorities as necessary in order to keep team focused on business needs
  • Strong verbal communication, and the ability to convey important information clearly and effectively
  • Quick decision-making and problem-solving abilities, specifically in terms of customer service
  • Ability to read key reporting and learn company POS system with standard training

Physical Requirements

  • Ability to bend, twist, stoop, stand for extended periods of time
  • Ability to lift/carry materials up to 50 lbs. with or without reasonable accommodations

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