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Front Office Customer Service Team Leader
2 months ago
Position: Front Office Customer Service Team Leader
Location: On-site, various locations
About Whizz
Whizz is dedicated to enhancing the lives of delivery workers across the U.S. by providing innovative mobility solutions. Our e-bike rental service has become a trusted partner for thousands of riders, and we are expanding our presence in new cities. Our mission is to ensure that reliable transportation is accessible to everyone, regardless of their financial background. Our diverse team of over 100 professionals is committed to delivering seamless and stress-free transportation options for delivery drivers.
Role Overview
We are looking for a passionate and skilled Front Office Customer Service Team Leader to join our growing organization. This position offers a competitive salary range and is ideal for individuals with a strong background in sales and team leadership within the retail sector.
Key Responsibilities:
- Inspire, guide, and oversee a team of Customer Service Representatives across multiple locations, ensuring they deliver exceptional service and achieve sales objectives.
- Manage the onboarding and sales process for new clientele, focusing on maximizing conversion rates from inquiries and walk-ins. Promote additional sales of accessories and services to enhance revenue.
- Supervise customer interactions regarding repairs and returns, ensuring a swift, efficient, and high-quality service experience.
- Analyze performance metrics and utilize data-driven insights to foster continuous improvement.
- Develop and implement strategies aimed at boosting customer satisfaction and loyalty, while maintaining and enhancing store ratings on review platforms.
- A minimum of 3 years of experience in B2C or retail sales, preferably in leadership roles.
- Demonstrated experience managing teams of 10 or more individuals.
- Background in retail, particularly in electronics or similar sectors, is advantageous.
- Strong analytical, operational, and leadership capabilities.
- Proficiency in additional languages (such as French or Spanish) is a plus.
Why Work with Whizz
- Attractive salary with performance-based bonuses.
- Coverage for commuting expenses.
- Generous paid time off.
- Be part of a forward-thinking company in the e-bike rental industry.
- Exclusive employee discounts on rentals and purchases.
