Luxury Lifestyle Reservations Agent Supervisor

5 days ago


Miami, Florida, United States SLS Full time

Job Summary

We are seeking a skilled Luxury and Lifestyle Reservations Agent Supervisor to join our team at SLS. As a key member of our Call Center, you will be responsible for overseeing reservations, supervising Data Specialists and Reservations Agents, and assisting the Manager & Director of Call Center Operations.

About the Role

  • Supervise and train a team of Reservations Agents and Data Specialists to ensure seamless execution of luxury reservations.
  • Process travel agent commissions, group requests, and blocking reservations efficiently.
  • Maintain high occupancy rates and average revenue per available room (RevPAR) by monitoring hotel performance.
  • Manage company hotels, restaurants, and nightlife reservation requests, ensuring exceptional guest experiences.
  • Liaise between Sales Managers and Operational Managers to drive business growth and optimize operations.
  • Stay up-to-date on current rates, marketing specials, resort operations, and other essential information to provide accurate guest support.

Key Qualifications

  • Bachelor's degree in Hospitality or related field preferred.
  • Excellent communication and customer service skills, with a strong focus on hospitality.
  • Minimum 2 years of experience in reservations or a related role, with proven leadership skills.
  • Strong computer skills, including proficiency in Microsoft Office and relevant software systems.
  • Ability to work flexible schedules, including evenings, weekends, and holidays.

What We Offer

  • A competitive salary range of $65,000 - $80,000 per year, depending on experience.
  • A comprehensive benefits package, including medical, dental, and vision coverage.
  • Opportunities for career growth and professional development within the company.


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