Front Desk Representative
3 days ago
We are seeking a highly skilled Front Desk Representative to join our team at La Quinta Inn & Suites Wyndham Auburn. As a key member of our front desk team, you will be responsible for ensuring a seamless and enjoyable experience for our guests.
\About the Job\- Estimated salary: $45,000 - $55,000 per year
The successful candidate will possess excellent communication skills, a strong work ethic, and the ability to work well under pressure. They will be responsible for registering guests, assigning rooms, and handling guest complaints in a professional and courteous manner.
\Responsibilities\- Registers arriving guests and assigns rooms
- Coordinates guest room maintenance work with the engineering and maintenance division
- Takes same-day reservations and future reservations when necessary
- Uses persuasive selling techniques to sell rooms and to promote other services of the hotel
- Processes laundry (wash, dry, fold) to re-stock for the next housekeeping day
- Reports any unusual occurrences or requests to the manager
- Manages and resolves all guest complaints in a professional and courteous manner
- Processes guest check-outs and handles monetary transactions
- Night Auditor experience is a plus
- Able to work overnight
- Reliable transportation
- High school diploma
- Able to lift up to 50 lbs
- Customer Service
- Valid driver License
- Flexible hours
- Hotel experience
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