Front Desk Representative
1 day ago
Job Summary: We are seeking a highly motivated and detail-oriented individual to join our team as a Front Desk Agent. As a Front Desk Agent, you will be responsible for registering guests, assigning rooms, and providing exceptional customer service to ensure a smooth stay experience. This role offers great upward potential, benefits, monthly bonuses, 401(k), and competitive pay increases based on performance.
Responsibilities:
- Maintain an inventory of vacancies, reservations, and room assignments.
- Register arriving guests and assign rooms.
- Coordinate guest room maintenance work with the engineering and maintenance division.
- Take same-day reservations and future reservations when necessary.
- Use persuasive selling techniques to sell rooms and promote other hotel services.
- Process laundry to re-stock for the next housekeeping day.
- Report any unusual occurrences or requests to the manager.
- Manage and resolve guest complaints in a professional and courteous manner.
- Process guest check-outs and handle monetary transactions.
- Maintain a high level of professional appearance and demeanor.
Requirements: The ideal candidate will have night auditor experience, be able to work overnight, have reliable transportation, and possess a high school diploma. Additionally, the ability to lift up to 50 lbs and valid driver's license are required. Experience in customer service, hotel operations, and flexibility with scheduling are preferred.
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