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Operations Coordinator

4 weeks ago

Fort Walton Beach, Florida, United States CrossFire Group Full time
Job OverviewAs an Operations Specialist at CrossFire Group, you will play a vital role in supporting department managers and coordinating daily operations. Your responsibilities will include maintaining and reporting data, troubleshooting operational issues, and assisting with various administrative tasks.Key Responsibilities:
  • Identify and resolve operational, safety, and service-related issues in a timely manner.
  • Manage and close out customer service tickets on a daily basis.
  • Develop and distribute department-related data and reports to stakeholders.
  • Communicate effectively with supervisors and managers regarding operational or dispatch matters.
  • Prepare and maintain reports as directed by department managers.
  • Utilize software tools to manage procurement, time and attendance, safety incidents, and contract labor tasks.
  • Assist with data collection and reporting for incentive pay programs.
  • Support financial tasks, including processing payments when needed.
  • Contribute to the implementation of operational projects as required.
  • Communicate with customers regarding service-related issues.
  • Coordinate with employees regarding scheduling and work assignments.
  • Enter and maintain Service Machine SMART data as needed.
  • Perform additional duties as assigned by management.
Qualifications:
  • Education: High school diploma or equivalent required.
  • Experience: 0-3 years of experience in a similar role preferred.
  • Skills and Competencies: Strong organizational, communication, and software proficiency skills.
Work Environment:
  • Predominantly an office-based role with minimal physical demands.
  • Occasionally required to exert physical effort when handling objects under 30 pounds.
  • Rare exposure to environmental risks or physical hazards.