Enterprise Client Project Coordinator

4 days ago

Fort Walton Beach, Florida, United States Source Intelligence Full time
About Source Intelligence

At Source Intelligence, we empower companies to identify and eliminate environmental hazards and human rights abuses in their supply chains through innovation, reliability, and expertise.

Our industry-leading solutions - from SaaS software to fully managed services - are designed to meet each client's unique needs and evolve alongside them throughout their compliance journey.

By partnering with Source Intelligence, companies gain deeper insight into their supply chain, enabling them to make better sourcing, design, and packaging decisions for the benefit of people and the planet.

About the Role

We are seeking a highly skilled Software Implementation Specialist to join our team. As a key member of our implementation team, you will be responsible for the day-to-day management of Project delivery and have the responsibility of overseeing a portfolio of Enterprise Client Projects, Changes and Fixes, in-line with established Source Intelligence processes.

Key Responsibilities:

  1. Portfolio management of Enterprise Customer accounts, ensuring each project is delivered within an agreed scope, time frame, and owning the implementation process of the software project from start to end.
  2. Organization and leading of the customer teams and internal resources.
  3. Developing project plans maintaining timelines for accurate scheduling and alignment.
  4. Defining project deliverables, scoping, developing assumptions, and building detailed specifications.
  5. Gathering and documenting client requirements using a variety of techniques such as direct questioning, business process walkthroughs, mapping exercises, and offering solutions in-line with the capabilities of the software and industry best practices.
  6. Reviewing requirements and performing gap analysis to ensure we deliver to the agreed Client requirements and highlight any risks.
  7. Data Mapping, helping the client to produce the output from their source system for the CMAP platform.
  8. Continual expansion of knowledge as the platform develops.
  9. Take part in the implementation by configuring the solution to meet client requirements.
  10. Developing and conducting UATs.
  11. Supporting Clients with development of processes, procedures, and training materials as required.
  12. Supporting the Client post-implementation and assisting in continuous improvement cycles.
  13. Ownership of service desk tickets, working with business experts to help qualify issues raised here or via other channels ensuring work is prioritized effectively.
  14. Performing testing of the solution as changes are made to meet customer needs.
  15. Providing presentations of the solution based on common customer use cases.
  16. Support documentation and external training material reviews.
  17. Potential light travel.
Requirements

We are seeking a highly skilled and experienced professional with a strong background in project management, software implementation, and customer support.

Key Requirements:

  • 2+ years in the high-tech industry having held roles such as Project Manager, Sales Engineer/Architect, etc.
  • Experience with ERP/PLM systems such as PTC Windchill, Teamcenter, Oracle Agile, or SAP PLM.
  • Experience of SaaS software implementation, support, and data management.
  • Technically able to quickly learn the compliance platform and how it can be implemented successfully.
  • Proactive attitude to planning, scheduling resources, and monitoring performance against deadlines and milestones, working with stakeholders to define expected benefits and to create plans for their realization.
  • Strong relationships with key stakeholders both internally and externally, with the ability to see both the wider picture and detailed subject matter.
  • Create and obtain sign-off on project plans, keeping them regularly updated during the project delivery.
  • Identify and manage risks and issues throughout the life of a project, product, or service.
  • Organization and planning for all platform changes such as security and platform upgrades for a Project, Product, or Service.
  • Customer-focused, understanding your key customers' strategies for adoption of Source Intelligence technologies and developing programs to enable success and provide a feedback loop on our products and the competitive landscape ensuring that your customers' requirements are being met within our product through partnership with the Product Management Team.
  • Promotes ideas on behalf of self or others encouraging collaborative knowledge sharing with flexibility and adaptability to achieve successful outcomes.
  • Deliver expected outputs to high-quality standards and ensure that any type of change relating to the project is managed and communicated in accordance with company standards.
  • Strong team player with effective communication and interpersonal skills with excellent written and spoken English.
  • Take initiative with confidence and ability to work under own direction with an organized mindset, demonstrating the ability for complex decision making and critical thinking.
  • Work with the team to enhance documentation, record videos, contribute knowledge base articles, and create other public and internal enablement material.
  • Creative in solving Customer Adoption Challenges.
  • Proactively assist customers with technical issues that may arise and assist in the troubleshooting, identifying creative workarounds, and root cause analysis to solve technical challenges.
  • Located in the Eastern Time Zone or operating on EST.
Desirable Skills
  • Knowledge of product compliance i.e. RoHS, REACH, Prop65, WEEE, Conflict Minerals.
  • Technical knowledge such as SQL and other programming language exposure would be beneficial.
  • Knowledge of Scrum and Agile practices.
  • Direct experience mentoring, developing people, and managing performance.

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