Luxury Fashion Experience Coordinator

14 hours ago


Newport Beach, California, United States The RealReal Full time

The RealReal, the world's largest online marketplace for authenticated luxury goods, is seeking a Luxury Fashion Experience Coordinator to join our team. This role offers an exciting opportunity to deliver exceptional customer service and drive sales in our retail store.

Job Description

We are committed to providing an elevated experience for our customers, with a focus on sustainable fashion and a passion for quality. As a Luxury Fashion Experience Coordinator, you will play a key role in achieving this goal by:

  • Educating customers on The RealReal's mission of sustainable fashion and business structure
  • Driving sales through customer engagement, suggestive selling, and sharing product knowledge
  • Carefully reviewing and processing all items for shipment, ensuring they meet TRR quality standards
  • Providing a high level of service while navigating multiple customer journeys simultaneously
  • Building brand loyalty by delivering a best-in-class customer experience
Requirements

To be successful in this role, you will need:

  • 1+ years retail experience in a customer or business-facing position
  • Ability to work flexible hours, including evenings, weekends, and holidays as needed
  • Dedication to delivering an elevated experience to both customers and employees
  • Strong organizational and time management skills, with the ability to balance competing priorities
Benefits

As a member of our team, you can expect:

  • Employee Stock Purchase Plan
  • 401K with Company Match
  • Medical, Dental, Vision & Commuter Benefits (applicable locations)
  • Paid parental leave
  • 18 Paid Time Off (PTO) Days & 10 Paid Holidays
Compensation

The estimated hourly rate for this role is $19.80-$22.06, based on location and experience. Salary is just one component of our total rewards package, which includes a bonus program, incentive pay, and benefits.



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