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Overnight Audit Supervisor

2 months ago


Burlington, Vermont, United States Aimbridge Hospitality Full time
Job Overview
The Night Auditor Supervisor oversees the completion and management of all Night Audit tasks. This role is crucial for the front desk operations during the overnight hours, typically from 11 PM to 7 AM.

Key Responsibilities:
- Manage guest registrations and reservations.
- Prepare daily financial reports and balance transactions.
- Conduct security inspections throughout the property.

Qualifications:
- Minimum of 1 year of relevant experience in the hospitality industry.
- High School diploma or equivalent is mandatory; college coursework in a related field is advantageous.
- Previous supervisory experience is preferred.
- Ability to work independently with minimal oversight.
- Familiarity with accounting principles is essential.

Skills Required:
- Strong problem-solving abilities to address guest concerns and emergency situations.
- Proficiency in Windows operating systems and company-approved software.
- Excellent communication skills to convey information clearly.
- Ability to evaluate and choose among various courses of action swiftly and accurately.
- Capability to manage stressful situations effectively.
- Competence in handling workplace issues proactively, including anticipating and resolving potential problems.
- Understanding of financial data and basic arithmetic functions.
- Self-management skills to thrive in a dynamic environment.
- Strong listening skills to comprehend and clarify concerns raised by guests and colleagues.

Additional Responsibilities:
- Approach all interactions with guests and team members in a friendly, service-oriented manner.
- Maintain consistent attendance in line with company standards, adapting to the hotel’s needs.
- Uphold high standards of personal appearance and grooming, including proper uniform attire.
- Adhere to company policies and regulations to promote safe and efficient hotel operations.
- Initiate and complete the End of Day process, ensuring all reports are run as required.
- Complete the Night Audit checklist daily and balance all transactions, including revenue from various services.
- Ensure all guest requests are handled promptly during the overnight shift.
- Maintain proper documentation and records as per company standards.
- Familiarize oneself with all company policies and house rules.
- Prepare and distribute necessary reports and assist with guest services as needed.

Company Overview:
Aimbridge Hospitality is a leading third-party hotel management company, with a diverse portfolio of over 1,550 hotels across various brands and locations. Our dedicated associates are committed to delivering exceptional service and achieving outstanding results, thriving in a culture that inspires excellence.