Operations Director

1 day ago


Burlington, Vermont, United States CVS Health Full time
Operations Manager Job Description

CVS Health is seeking an experienced Operations Manager to join our team. As a key member of the Store Management team, you will be responsible for driving store execution and performance while building consumer loyalty to CVS/pharmacy through a focus on excellent customer service.

The Operations Manager will maintain an engaged, productive store team through strong leadership, demonstrating initiative and leading by example. Key responsibilities include:

  • Overall store management, supervision, and policy implementation
  • Sales and inventory management
  • Employee staffing, training, and development
  • Financial management
  • Customer service leadership

The ideal candidate will have advanced analytical skills, computer skills, and the ability to work a full-time flexible schedule, including some early morning, overnight, and weekend shifts. A high school diploma or equivalent is preferred but not required.

Candidates with a short-term goal of becoming a CVS Store Manager should instead apply for Store Manager in Training openings.

Essential Functions:

  • Management: Lead others and work effectively with store crews, supervise, assign, and direct activities of the store's crew, effectively communicate information to store crew and supervisors in an open and timely manner, support Store Manager with actions plans for operational and service improvement
  • Customer Service: Assist customers with their questions, problems, and complaints, promote CVS customer service culture (greet, offer help, and thank)

Candidates with a strong background in retail management or supervision are encouraged to apply.


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