Insurance Customer Experience Specialist

7 days ago


Houston, Texas, United States Abby Gallegos - State Farm Agent Full time

At Abby Gallegos Mousner State Farm Agency, we're seeking a dedicated Receptionist to enhance our customer experience. As a Receptionist with us, you'll play a vital role in reinforcing the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit for this position.

Key Responsibilities:
  • Establishing customer relationships and following up with customers as needed.
  • Providing prompt, accurate, and friendly customer service, including responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
  • Utilizing a customer-focused, needs-based review process to educate customers about insurance options.
  • Exemplifying effective communication to efficiently meet the needs of customers while promoting the development of our business.
About the Role:

We offer a competitive salary of around $40,000 per year, paid time off (vacation and personal/sick days), and valuable career-building experience. If you're dedicated to customer service, able to effectively relate to customers, answer their questions, and anticipate their needs, and possess excellent communication skills to assist customers and coordinate with other agency team members, then we'd love to hear from you.

Benefits:
  • Growth potential and opportunities for advancement within our office.
  • Paid time off (vacation and personal/sick days).
  • Valuable career-building experience.


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