Travel Insurance Specialist
3 days ago
Zurich Insurance Group is seeking a highly skilled Travel Insurance Specialist to join our team in North America.
In this role, you will be the front-line of customer support, coordinating risk mitigation activities to ensure Aon's CareFree guests are in the best hands while traveling abroad and cruising. You will work closely with Zurich Travel's Medical and Security teams, Travel Desk, and a Leadership team from various career fields, including Risk Management, Medical, Military, NGOs, and Federal agencies.
You will act as a problem solver, using speed, composure, compassion, and knowledge to resolve issues and make a significant impact on Zurich's business. Your primary responsibilities will include:
- Providing telephone support and emergency evacuation services to clients
- Using resources to provide referrals to clients according to their requests
- Coordinating the management of each client's travel emergencies, flight cancellations, delays, interruptions, and cancellations
- Making arrangements for medical evacuations by working with the Provider Network Group (PNG) and Medical Case Management (MCM) team
- Documenting the entire management of each case
- Providing telephone and document translation services through applicable providers
- Sending and receiving faxes, e-mails, calls via telephone, and supporting inbound/outbound SMS communications
- Making assessments and filing claims on behalf of the client
We offer a competitive salary range of $55,000 - $65,000 per annum, based on experience, and a comprehensive benefits package. We value diversity and inclusion, recognizing that our workforce's unique perspectives bring us closer to exceeding our customers' expectations.
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