Client Experience Specialist
3 days ago
Ark Insurance Agency, LLC is seeking a Client Experience Specialist to join our team. As a Client Experience Specialist, you will be responsible for delivering exceptional customer service and support to our clients. This includes answering calls, addressing inquiries, processing transactions and claims, managing accounts, and ensuring customer satisfaction.
You will work closely with our producers to review existing policies, review liability limits and exposures, explore other coverage needs, evaluate replacement costs, round out accounts, and bind renewals. You will also set appointments and/or client calls to review existing policies, review liability limits and exposures, explore other coverage needs, evaluate replacement costs, round out accounts, and bind renewals.
To succeed in this role, you will need to demonstrate strong knowledge of insurance products and usages, rating procedures, underwriting procedures, coverages, and industry operations. You will also need to possess excellent communication skills, both written and verbal, as well as strong math and reading skills to perform calculations.
The estimated salary for this role is $62,000 - $82,000 per year, depending on experience. Benefits include annual base salary, bonus opportunities, flexible schedule, work from home, hands-on training, career growth opportunities, paid time off (PTO), and evenings off.
Key Responsibilities:- Deliver exceptional customer service and support to our clients.
- Work closely with producers to review existing policies, review liability limits and exposures, explore other coverage needs, evaluate replacement costs, round out accounts, and bind renewals.
- Set appointments and/or client calls to review existing policies, review liability limits and exposures, explore other coverage needs, evaluate replacement costs, round out accounts, and bind renewals.
- Confer with customers to provide detailed information about products and services, quote new business, process renewals and/or cancel accounts, take payments, and provide requested documentation.
- Resolve product or service issues by clarifying the customer's concern, determining the cause of the issue, selecting and explaining the best solution to solve the issue, expediting correction or adjustment, and following up to ensure resolution.
- Maintain records of customer interactions and transactions, recording details of inquiries, comments, and actions taken in the agency management system.
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