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Inside Sales and Customer Support Specialist

2 months ago

Spring Hills, Texas, United States AlphaGraphics - US651 Full time
Job Overview


AlphaGraphics - US651 is a premier provider of printing and marketing solutions, dedicated to offering outstanding quality and customer satisfaction. We pride ourselves on our innovative approaches, strong community involvement, and a collaborative work atmosphere. If you are enthusiastic about customer service and sales, and seek a role where you can truly make a difference, we invite you to consider joining our team.


We are in search of a dynamic and adaptable individual to take on the role of Customer Service & Inside Sales Representative (CSR/ISR).

This multifaceted position merges the duties of customer service and inside sales, enabling you to interact with clients at various points in their experience.

You will deliver exceptional service, generate leads, close sales, and contribute to the growth of our organization.



Key Responsibilities:

Customer Service (CSR):

  • Act as the main contact for clients, addressing inquiries and providing superior service through various communication channels.
  • Manage order processing, oversee customer accounts, and ensure precise data entry into our CRM system.
  • Work in conjunction with production and sales teams to guarantee timely and accurate order fulfillment.
  • Resolve client issues and complaints with a focus on satisfaction and retention.
  • Offer product information, recommendations, and support to clients throughout their purchasing journey.
  • Maintain comprehensive and up-to-date customer records.

Inside Sales (ISR):

  • Proactively engage with potential clients to generate leads and uncover new sales opportunities.
  • Conduct follow-up communications to nurture leads and convert them into sales.
  • Understand client needs and provide customized solutions to meet their requirements.
  • Cultivate and maintain strong relationships with existing clients, identifying opportunities for upselling and cross-selling.
  • Collaborate with the marketing team to support lead generation efforts and sales initiatives.
  • Meet or exceed monthly and quarterly sales objectives.

Qualifications:

  • Demonstrated experience in customer service and/or sales, preferably within the printing, marketing, or a related sector.
  • Excellent communication abilities, with a knack for building strong relationships with clients and colleagues.
  • Strong organizational skills and attention to detail, capable of managing multiple tasks efficiently.
  • Self-driven and motivated, with a passion for achieving sales goals and delivering exceptional service.
  • Proficiency in CRM software, Microsoft Office, and other relevant tools.
  • High school diploma or equivalent; a degree in business, marketing, or a related field is advantageous.

What We Offer:

  • Competitive salary with performance-based incentives.
  • Comprehensive benefits package, including health insurance, retirement plans, and paid time off.
  • Opportunities for professional growth and career advancement within the organization.
  • A supportive and collaborative work environment that values your contributions.
  • The chance to be part of a growing company with a strong community focus.

AlphaGraphics - US651 is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.