Service Desk Technician
11 hours ago
We are seeking a highly skilled Service Desk Technician to provide technical support for our clients. The successful candidate will provide tier 1 support for Windows-based desktop applications, iOS devices, and other desktop IT assets.
Key Responsibilities- Respond to service requests and incidents via phone, email, or web portal.
- Provide technical support for Windows-based desktop applications, including Microsoft365 and Adobe.
- Configure and deploy PCs, laptops, printers, mobile phones, tablets, and other desktop IT assets.
- Interact with network team and application development teams to restore services and/or identify and correct issues.
- At least three (3) years of experience in providing help desk support for Windows operating system, Windows-based applications, and databases.
- At least three (3) years of experience in providing help desk support for iOS devices, iOS-based applications, and iCloud account management.
- CompTIA A+ certified.
The successful candidate may have to undergo a drug test and background check.
Sincerely,
Rakhi Ankush
Digitek Software, Inc.
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