Service Desk Technician

11 hours ago


Washington, Washington, D.C., United States Digitek Software, Inc. Full time
Job Summary

We are seeking a highly skilled Service Desk Technician to provide technical support for our clients. The successful candidate will provide tier 1 support for Windows-based desktop applications, iOS devices, and other desktop IT assets.

Key Responsibilities
  • Respond to service requests and incidents via phone, email, or web portal.
  • Provide technical support for Windows-based desktop applications, including Microsoft365 and Adobe.
  • Configure and deploy PCs, laptops, printers, mobile phones, tablets, and other desktop IT assets.
  • Interact with network team and application development teams to restore services and/or identify and correct issues.
Qualifications
  • At least three (3) years of experience in providing help desk support for Windows operating system, Windows-based applications, and databases.
  • At least three (3) years of experience in providing help desk support for iOS devices, iOS-based applications, and iCloud account management.
  • CompTIA A+ certified.


The successful candidate may have to undergo a drug test and background check.

Sincerely,

Rakhi Ankush

Digitek Software, Inc.



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