Healthcare Financial Counselor

2 weeks ago


Salt Lake, Utah, United States Granger Medical Full time
Patient Benefit Advisor

Granger Medical Clinic is seeking a dedicated Full-Time Patient Benefit Advisor to join our Revenue Cycle department.

Position Overview:
  • Reports directly to the Revenue Cycle Operations Manager. The Patient Benefit Advisor (PBA) plays a crucial role in supporting the Revenue Cycle team by verifying and securing insurance authorizations, collecting payments for upcoming procedures, and establishing payment plans. The PBA also assists Patient Service Representatives and healthcare providers with patient inquiries.
Key Responsibilities:
  • Maintain effective working relationships with all external and internal stakeholders.
  • Collaborate with clinical departments, providers, medical assistants, and colleagues to gather information, ensuring the accuracy of patient records and the efficient processing of billing.
  • Monitor patient accounts, prepare invoices, and ensure timely payments to providers.
Essential Duties:
  • Work autonomously with minimal oversight.
  • Address patient inquiries through a high volume of incoming calls and correspondence regarding various billing concerns.
  • Support Patient Service Representatives as needed in scheduling, check-in, and managing the payment system.
  • Notify management of recurring billing trends or issues encountered through patient interactions and assist in developing solutions where possible.
  • Verify insurance eligibility using available technologies, payer websites, or by contacting third-party payers, and inform relevant parties of any out-of-pocket expenses.
  • Review benefits information with patients and discuss their financial obligations to the provider, collecting payments for services prior to procedures or surgeries.
  • Establish payment plans for patients requiring financial assistance for their procedures or surgeries.
  • Perform any additional duties as assigned.
Qualifications:
  • Minimum of 2 years of experience in clinical operations.
  • At least 2 years of experience as a financial counselor or patient benefit advisor.
  • Strong written and verbal communication skills.
Work Environment:
  • This position involves sedentary work, with occasional lifting of up to 10 lbs.
  • Repetitive motions associated with operating a computer and other office equipment.
  • Work is conducted in a climate-controlled office environment.
Granger Medical Clinic offers competitive compensation, potential for quarterly bonuses, and a comprehensive benefits package, including:
  • Vision
  • Dental
  • Medical
  • Sick Leave
  • Paid Time Off
  • Life Insurance
  • Paid Maternity Leave
  • Tuition Reimbursement
  • Short- and Long-Term Disability
  • Employee Assistance Program (EAP)
  • Health Savings and Flexible Spending Accounts
  • 401(k) with Company Match, Profit Sharing, and Safe Harbor Contributions
Granger Medical Clinic is committed to providing equal employment opportunities (EEO) to all employees and applicants without regard to race, color, religion, sex, national origin, age, disability, or genetics. We adhere to all applicable state and local laws governing nondiscrimination in employment.

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