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Patient Services Coordinator

2 months ago

Harrisburg, Pennsylvania, United States UPMC Full time
Job Summary

UPMC is seeking a highly skilled Patient Services Representative to support our office in Harrisburg. As a key member of our team, you will be responsible for providing exceptional customer service and ensuring a positive experience for our patients.

Key Responsibilities
  • Patient Navigation: Assist patients in navigating the healthcare system by providing clear and understandable instructions.
  • Follow-up and Resolution: Provide follow-up to unresolved patient questions or needs to ensure the appropriate continuity of care.
  • Administrative Support: Assist with administrative duties in the office, including scanning of medical records and faxing.
  • Check-in and Scheduling: Guide patients through the use of self-arrival technology or check-in patients at the desk, depending on patient preference.
  • Resource Connection: Schedule or connect patients to resources to schedule for ancillary services at checkout.
  • Service Recovery: Understand the principles of service recovery and take appropriate action to recover from service that does not meet the expectation of the UPMC Experience.
  • Financial Education: Assist patients in education of financial responsibility and connect them to advocacy resources as needed.
  • Consent and Verification: Obtain signature of patient or family member for consent to treatment and financial responsibility, following the Health Insurance Portability and Accountability Act (HIPAA) rules and regulations.
  • Insurance Verification: Confirm/verify insurance benefits with the appropriate carrier via online verification systems or telephone inquiries.
  • Portal Promotion: Promote MyUPMC patient portal and assist patients in registration when applicable.
  • Payment Collection: Collect copayments and any other applicable patient payments at the point of service.
  • Warm Greeting: Provide a warm greeting for all patients.
  • Biometrics Registration: Register patients in Biometrics (fingerprint recognition) program and explain benefits.
  • Registration Update: Confirm and/or update patient registration information at checkout.
  • Phone Triage: Appropriately distribute/triage phone calls to other areas and/or clinical providers.
  • Follow-up Appointments: Schedule follow-up appointments within the practice at checkout.
Requirements
  • Education: High school graduate or equivalent required.
  • Experience: Two years of experience in a medical/billing/fiscal or customer service function preferred.
  • Skills: Proficient typing skills and experience with personal computer-based applications and various office equipment preferred.
  • Certifications: Act 34 required.