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Customer Service Representative

2 months ago


Boise, Idaho, United States Resilient Enterprises, Inc. Full time
Job Description

Resilient Enterprises, Inc. is seeking a highly skilled and dedicated Customer Service Associate to join our team. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer experiences through effective communication, empathy, and problem-solving skills.

Key Responsibilities:
  • Customer Engagement: Interact with customers to understand their needs, provide accurate information, and resolve issues in a timely and professional manner.
  • Product Knowledge: Maintain a deep understanding of our client's products or services to provide expert advice and support.
  • Adherence to Policies: Adhere to company policies, procedures, and ethical standards to ensure consistency and quality in customer interactions.
  • Continuous Learning: Stay up-to-date with product knowledge, customer service techniques, and company policies through training and self-improvement.
  • Record Keeping: Maintain detailed records of customer interactions through our company's key performance indicators.
Requirements:
  • Education: High school diploma or equivalent.
  • Experience: Previous customer service or related experience preferred, but not required.
  • Interpersonal Skills: Proven ability to work effectively with diverse customer demographics, backgrounds, and personas.
  • Adaptability: Ability to adapt to changing customer needs and departmental requirements.
  • Time Management: Effective time management and organizational skills to handle multiple customer inquiries efficiently.
  • Reliability: A track record of punctuality and reliability in meeting work schedules.
  • Performance Metrics: Ability to meet or exceed company performance metrics.