IT Application Support Specialist

2 days ago


Chattanooga, Tennessee, United States Medicine Journal Full time
Job Summary

Medicine Journal is seeking a highly skilled IT Application Support Specialist to join our team. This individual will provide application system support and collaborate independently with systems business/clinical management to identify, analyze, prioritize, and resolve system needs.

Key Responsibilities
  • Provide technical resource to identify, analyze, prioritize, and resolve system needs
  • Use cases, workflows, and metrics to configure, maintain, and monitor system use
  • Develop functional specifications and operational process flows, department procedures, business requirements, or other necessary documentation for approved system enhancements or modifications
  • Collaborate with IS management to develop and design applications
  • Communicate effectively with users, colleagues, and developers
  • Provide estimates for moderate to complex work efforts
  • Support multiple concurrent projects and/or application modules
Requirements
  • Baccalaureate Degree in Information Sciences or related field, or equivalent combination of education and experience
  • Five years operational experience in clinical or healthcare, business, or operation setting, or minimum of five years of functional and/or systems analysis and reporting
  • License/Certification/Registration: Complete education and pass certification in assigned EPIC application module(s) within 120 days of completed education
Preferred Qualifications
  • EPIC certification in the module(s) being represented
  • Experience in EMR installations
About the Role

This role requires a strong knowledge of IS internal department processes as well as software application support. The employee must be able to demonstrate strong knowledge and skills necessary to provide comprehensive support for systems/applications.

The employee must demonstrate strong knowledge on healthcare operations and the application of information technology to aid and improve healthcare functions.



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