Customer Retention Professional

7 days ago


Lake Mary, Florida, United States Online Labels Group Full time
Job Title: Customer Retention Professional

At Online Labels Group, we are seeking a skilled Customer Retention Professional to join our team. This role is responsible for reconnecting with inactive accounts and engaging in proactive outreach efforts to re-engage customers.

About the Role:
This position will focus on understanding and addressing customer challenges, proposing innovative solutions, and encouraging account reactivation through targeted outreach efforts and personalized emails. The goal is to reactivate accounts while providing excellent customer service.

Responsibilities:
- Engage with top eCommerce customers to understand their needs and build strong relationships.
- Develop and implement strategies to reactivate dormant enterprise customers, addressing their concerns and showcasing tailored solutions.
- Monitor and analyze eCommerce trends to identify opportunities for upselling and cross-selling.
- Apply strong sales and negotiation skills to present tailored solutions and close deals, ensuring a positive customer experience.
- Independently manage customer accounts, prioritize tasks, and meet retention goals within set deadlines.

Requirements:
- Proven experience in customer retention, sales, or account management, preferably in a digital environment.
- Strong negotiation and communication skills, with the ability to engage effectively with customers and stakeholders across various levels.
- Ability to work autonomously and manage time efficiently in a fast-paced environment.
- Detail-oriented with excellent analytical skills to track and interpret customer data and trends.
- Proficient in CRM software and Microsoft Office Suite.

Estimated Salary Range: $18-$20/hour based on experience to start plus commission.

Benefits:
  • Potential Monthly Departmental Bonuses
  • Medical
  • Dental
  • Vision
  • Paid Time Off (PTO)
  • 401(k) with Company match
  • Holiday Pay
  • Supplemental Insurances (Cancer, Critical Illness, Accident, Short Term & Long Term Disability, Life Insurance)


  • Lake Mary, Florida, United States SPECTRUM Full time

    Job DescriptionThe Residential Retention Representative role is crucial in maximizing opportunities to retain existing customers from disconnecting while retaining and upselling core products i.e. video, data and phone.


  • Lake Mary, Florida, United States YMCA of Central Florida Full time

    Job Summary">The YMCA of Central Florida is seeking a detail-oriented Member Services Representative to join our team. In this role, you will be responsible for providing exceptional customer service, promoting membership, and contributing to the overall success of our organization.">Key Responsibilities:Respond to member inquiries and resolve any issues...


  • Lake Mary, Florida, United States Finastra USA Corporation Full time

    About the RoleThis Senior Business Development Executive position requires an experienced professional who can develop and execute account strategies to drive client retention and growth within a defined portfolio of accounts and/or territory. As the strategic point of contact in selling Finastra solutions, this role will require coordinating the involvement...


  • Lake Mary, Florida, United States Arrow Electronics, Inc. Full time

    Arrow Electronics, Inc. is a global leader in the technology industry, providing innovative solutions to customers worldwide. We are currently seeking a highly skilled Customer Sales Specialist to join our team.Job DescriptionThe Customer Sales Specialist will play a critical role in supporting the Inside Sales Team and outside service providers. Key...


  • Lake Mary, Florida, United States Massage Envy Full time

    OverviewWe are seeking a highly motivated Sales & Customer Service Associate to join our team at Massage Envy Heathrow-Lake Mary Centre. As a key member of our staff, you will be responsible for providing exceptional customer service, promoting the value of Total Body Care, and helping us grow and retain a loyal client base.


  • Lake Mary, Florida, United States Signature Kitchens Full time

    Company OverviewAt Signature Kitchens, we are dedicated to providing exceptional customer experiences through our team of skilled professionals. Our closet designers work closely with customers to design and sell customized storage solutions for their homes.


  • Lake Mary, Florida, United States Orangetheory Full time

    As a Sales Associate at Orangetheory, you will have the opportunity to work in a fast-paced environment and contribute to the success of our studio. With estimated annual salary of $43,000-$55,000 depending on experience, this role is perfect for individuals who enjoy working with people and are passionate about fitness.Key Responsibilities:Greet clients...


  • Lake Mary, Florida, United States CNA Financial Corporation Full time

    About the RoleWe are seeking a highly skilled Customer Service Specialist to join our team at CNA Financial Corporation. This is an exciting opportunity for individuals who excel in providing exceptional customer service and possess excellent communication skills.Key ResponsibilitiesRespond to customer inquiries via phone and email in a timely manner,...


  • Lake Mary, Florida, United States YMCA of Central Florida Full time

    About the RoleThe Member Services Representative is responsible for providing exceptional customer service to members, responding to their inquiries, and resolving any issues that may arise. You will also be responsible for performing facility access control duties, conducting interviews/tours to promote membership, and assisting members and customers...


  • Lake Mary, Florida, United States renata azizi - State Farm Agent Full time

    About Our AgencyWe are a State Farm independent contractor agency, dedicated to providing exceptional customer service. With six years of experience and a strong reputation for outstanding service, we have built a team of eight professionals who can assist clients in both English and Spanish.Our office is committed to maintaining a family-oriented...


  • Lake Mary, Florida, United States Nothing Bundt Cakes Full time

    Nothing Bundt Cakes Guest Services Representative Job DescriptionEstimated Salary: $13-$17 per hourWe are seeking a highly motivated and customer-focused Guest Services Representative to join our team at Nothing Bundt Cakes. As a key member of our bakery staff, you will be responsible for creating a warm and welcoming environment for our guests, providing...


  • Lake Mary, Florida, United States Laser Photonics Full time

    Job OverviewLaser Photonics is a leading manufacturer of high-tech industrial laser systems, seeking a skilled Sales and Marketing Professional to join our team. This role will be responsible for presenting our products to customers, developing profitable plans to position and sell our products, and contributing to the company's growth.In this challenging...


  • Lake Mary, Florida, United States YMCA of Central Florida Full time

    Job SummaryWe are seeking a highly motivated and organized Customer Service Representative to join our team at the YMCA of Central Florida. In this role, you will be responsible for providing exceptional customer service to members and visitors, while also performing various administrative tasks.About the RoleThis is a part-time position, working a flexible...


  • Lake Mary, Florida, United States Massage Envy Full time

    Overview:We are seeking a talented Sales & Customer Service Associate to join our team at Massage Envy Heathrow-Lake Mary Centre. As a key member of our team, you will be responsible for delivering exceptional customer service and promoting the value of Total Body Care.In this role, you will provide outstanding support to our clients by greeting them warmly,...


  • Lake Mary, Florida, United States Tailored Management Full time

    Tailored Management is hiring a highly skilled Senior Insurance Claims Professional to join our dynamic team. This rewarding role offers an opportunity to work with a leading global health insurance provider committed to improving the lives of its customers.The estimated annual salary for this position is $65,000-$85,000, reflecting the company's commitment...


  • Lake Mary, Florida, United States Finastra USA Corporation Full time

    Job DescriptionThe Senior Business Development Executive will be responsible for developing and executing account strategies to drive client retention and growth within a defined portfolio of accounts and/or territory. This role will require coordinating the involvement of internal stakeholders, including senior management, in order to meet account...


  • Lake Mary, Florida, United States The Institute of Internal Auditors Inc Full time

    Key ResponsibilitiesThe Assessment Content Management Lead will be responsible for managing and executing strategic plans for global certification and assessment programs. This includes overseeing the development and implementation of innovative solutions to improve certification products and enhance the customer experience.You will ensure high standards of...


  • Lake Mary, Florida, United States CNA Insurance Full time

    Job DescriptionAs a Customer Service and Collections Associate at CNA Insurance, you will play a vital role in resolving aged receivables and providing exceptional customer service. This position requires strong analytical and communication skills, with the ability to work independently and collaborate with colleagues to achieve results.Essential...


  • Lake Mary, Florida, United States The Institute of Internal Auditors Inc Full time

    We are seeking an experienced professional to join our team as a Senior Manager, Member Engagement. In this role, you will be responsible for developing and implementing strategies to increase member engagement and retention.Key ResponsibilitiesCultivate strong relationships with internal partners, volunteers, and community partners to foster collaboration...


  • Lake Mary, Florida, United States Frontline Insurance Full time

    **Job Description**Frontline Insurance is seeking an experienced Software Testing Professional to join our innovative team. As a Software Testing Professional, you will be responsible for testing and finding bugs in our customized Guidewire v10 PolicyCenter application.**Required Skills and Qualifications**5+ years in software testing with experience in...