Customer Retention Professional
7 days ago
At Online Labels Group, we are seeking a skilled Customer Retention Professional to join our team. This role is responsible for reconnecting with inactive accounts and engaging in proactive outreach efforts to re-engage customers.
About the Role:
This position will focus on understanding and addressing customer challenges, proposing innovative solutions, and encouraging account reactivation through targeted outreach efforts and personalized emails. The goal is to reactivate accounts while providing excellent customer service.
Responsibilities:
- Engage with top eCommerce customers to understand their needs and build strong relationships.
- Develop and implement strategies to reactivate dormant enterprise customers, addressing their concerns and showcasing tailored solutions.
- Monitor and analyze eCommerce trends to identify opportunities for upselling and cross-selling.
- Apply strong sales and negotiation skills to present tailored solutions and close deals, ensuring a positive customer experience.
- Independently manage customer accounts, prioritize tasks, and meet retention goals within set deadlines.
Requirements:
- Proven experience in customer retention, sales, or account management, preferably in a digital environment.
- Strong negotiation and communication skills, with the ability to engage effectively with customers and stakeholders across various levels.
- Ability to work autonomously and manage time efficiently in a fast-paced environment.
- Detail-oriented with excellent analytical skills to track and interpret customer data and trends.
- Proficient in CRM software and Microsoft Office Suite.
Estimated Salary Range: $18-$20/hour based on experience to start plus commission.
Benefits:
- Potential Monthly Departmental Bonuses
- Medical
- Dental
- Vision
- Paid Time Off (PTO)
- 401(k) with Company match
- Holiday Pay
- Supplemental Insurances (Cancer, Critical Illness, Accident, Short Term & Long Term Disability, Life Insurance)
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