Commvault Systems Support Specialist
2 weeks ago
Merge IT LLC is seeking a skilled Commvault Systems Support Specialist to join our dynamic team. This role is essential for providing exceptional support to our clientele utilizing Commvault solutions. Below are the key details of the position-
Position Overview:
The selected candidate will be responsible for delivering both on-site and remote assistance for clients operating within Commvault environments. This includes comprehensive technical support across the entire range of Commvault applications, including Simpana.
Key Responsibilities:
- Manage daily operations of the CommVault environment efficiently.
- Analyze daily backup reports to address failures and enhance job success rates.
- Gather, evaluate, and document details regarding the existing CommVault setup.
- Assess customer policies and procedures to ensure alignment with industry best practices.
- Troubleshoot and optimize backup and restore performance issues.
- Devise solutions for complex data transfer challenges, including backups over WAN.
- Take ownership of trouble tickets and drive them to resolution.
- A minimum of 2 years of experience in Backup Administration, preferably with CommVault Simpana (certifications in CommVault are advantageous).
- Hands-on experience with data and information lifecycle management, disaster recovery, and software performance optimization.
- Familiarity with hardware components such as Storage Arrays, Storage Area Networks, Servers, and NAS devices.
- Strong analytical skills to resolve IT challenges confidently.
- Ability to document processes meticulously, work autonomously, and communicate effectively within a remote team.
- Capability to articulate complex technical information in business-friendly terms for upper management.
- Advanced skills in managing and troubleshooting Windows server environments (professional certifications are a plus).
- Experience with virtualization technologies including Hyper-V, VMWare, and/or Citrix Xen Server in complex environments.
- Prior exposure to other backup solutions and concepts from vendors such as Symantec, EMC, IBM, and CA.
- CompTIA Security+ certification is a plus.
- Willingness to travel to client sites as required.
At Merge IT, we pride ourselves on our team of dedicated professionals who drive success by identifying and delivering top-tier IT talent to our esteemed enterprise clients. We are committed to fostering a diverse and inclusive workplace where every employee can thrive.
Merge IT is an equal opportunity employer. We celebrate diversity and are dedicated to creating an inclusive environment for all employees. In compliance with federal law, all individuals hired will be required to verify their identity and eligibility to work in the United States.
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