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Business Development Director

2 months ago

Baton Rouge, Louisiana, United States S. Williams & Associates Real Estate Team Full time
Job Summary

We are seeking a highly skilled and experienced Director of Operations to join our dynamic team at S. Williams & Associates Real Estate Team. As a key member of our leadership team, you will be responsible for overseeing and optimizing our operational processes to drive business success.

Key Responsibilities

Our ideal candidate will have a proven track record of operational excellence and strong leadership skills. The following are some of the key responsibilities of this role:

1. Operational Management

  • Oversee the management of our lead and appointment tracking systems to ensure seamless and scalable customer experiences.
  • Develop and implement effective communication and marketing strategies to nurture client relationships and drive business growth.
  • Monitor client feedback channels and manage reviews to boost customer retention and acquisition.
  • Ensure our CRM system is up to date and efficient, providing relevant data insights to the team.
2. Systems Development & Optimization

  • Design and implement scalable customer experience workflows to ensure consistency and efficiency.
  • Automate tracking mechanisms to streamline operations, reduce manual workload, and enhance accuracy.
  • Regularly assess and refine systems to improve client satisfaction and operational productivity.
  • Leverage technology to drive efficiency and consistency across the organization.
3. Leadership & Vision Execution

  • Lead and inspire a team to meet organizational goals, holding all departments accountable for performance.
  • Cultivate a strong company culture that aligns with our values and vision.
  • Provide regular reporting on performance metrics to the executive team, identifying areas of opportunity for improvement.
  • Work closely with the leadership team to implement strategic initiatives, ensuring alignment with our long-term objectives.
4. Financial Oversight

  • Review and analyze Profit & Loss statements, balance sheets, and other financial reports to maintain financial health.
  • Lead the budgeting process, ensuring alignment with business goals and financial projections.
  • Manage cash flow forecasting and ROI assessments to drive smart investment decisions.
  • Collaborate with the finance team to ensure accurate financial reporting and compliance.
5. Human Resources & Team Development

  • Oversee the hiring process, ensuring that the right talent is brought on board to support business needs.
  • Implement and manage onboarding programs to train new employees effectively.
  • Develop ongoing training and development programs to upskill current employees.
  • Document and standardize operational procedures to ensure consistency in execution and adherence to best practices.
Qualifications

The ideal candidate will have a proven track record of operational excellence, strong leadership skills, and the ability to drive results in a fast-paced environment. The following qualifications are required:

  • Proven experience in an operations management role, preferably at a director level.
  • Strong leadership and team management skills.
  • Excellent analytical and problem-solving abilities.
  • Proficiency in CRM systems, data analysis tools, and financial software.
  • Exceptional communication and interpersonal skills.
  • Ability to develop and implement scalable systems and processes.
  • Solid understanding of financial management and budgeting principles.
  • Experience in human resources functions, including hiring and training.
  • Valid Real Estate License.