Retail Assistant

4 days ago


King of Prussia, Pennsylvania, United States Brilliant Earth Full time
Job Summary

We are seeking a highly skilled and customer-focused Retail Assistant to join our team at Brilliant Earth. As a key member of our showroom team, you will be responsible for providing exceptional customer experiences, maintaining a premium showroom environment, and ensuring seamless interactions with our customers.

Key Responsibilities
  • Proactively greet and assist customers, creating a memorable and personalized experience that reflects our luxury brand and product quality.
  • Act as a brand ambassador, communicating our brand values and company mission to customers.
  • Conduct post-sale appointments to assist and educate customers, ensuring a positive experience.
  • Review customer feedback surveys and online reviews, working with leaders to continuously improve the customer experience.
  • Maintain luxury showroom appearance, cleanliness, and organization, including executing new product merchandising guidelines.
  • Conduct weekly and quarterly audits to ensure showroom standards are being upheld.
  • Serve as the liaison for all facilities maintenance projects for the location, including troubleshooting and performing minor repairs as needed.
  • Skillfully enforce policies within the waiting room to ensure a safe and pleasant experience for all guests.
Requirements
  • A passion for delivering exceptional customer experiences.
  • Attention to detail and ability to multitask in a fast-paced environment.
  • Excellent communication and interpersonal skills.
  • Ability to work a schedule that includes weekend days.
  • Experience in a retail or customer-facing role is an asset.
What We Offer
  • Competitive compensation and benefits package.
  • Opportunities for career growth and professional development.
  • A dynamic and supportive work environment.
  • Access to exclusive discounts on our jewelry.
  • Wellness benefits and employee assistance program.

At Brilliant Earth, we are committed to creating a more transparent, sustainable, and compassionate jewelry industry. We believe in empowering our employees to make a positive impact and grow with the company.



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