Level 2 Desktop Support Engineer

1 month ago

Grapevine, Texas, United States Buchanan Technologies Full time

Job Title: Level 2 Desktop Support Engineer

Please note this is an on-site Contract position based in Dallas-Fort Worth, TX.

Job Summary: We are seeking a highly skilled and proactive Level 2 Desktop Support Engineer to join our IT support team. This role focuses on providing exceptional white-glove support to executive staff, alongside robust technical assistance to all users. The ideal candidate will have a strong background in IT support, with expertise in managing Windows environments, Office 365, MS Teams, and A/V systems.

Responsibilities:

  • Provide high-level white glove support onsite for executive staff, ensuring minimal downtime and efficient resolution of all issues.
  • Handle Level 2 support queries via phone, resolving issues related to software, hardware, and network connectivity.
  • Support and maintain conference room technologies, including projectors, video conference systems, and other A/V equipment.
  • Manage user accounts and permissions in Active Directory.
  • Troubleshoot issues with Windows operating systems, Office 365 applications, MS Teams, printers, and other IT equipment.
  • Maintain high standards of customer service and support, ensuring clear communication and effective resolution of all user queries.
  • Work independently with minimal supervision to prioritize tasks and manage workload effectively.
  • Operate effectively under high pressure to meet tight deadlines and handle multiple issues simultaneously without compromising quality or service.
  • Maintain a composed and professional demeanor in a fast-paced environment.

Qualifications:

  • Proven experience in desktop support, specifically within a Level 2 support role.
  • Strong technical knowledge of Windows OS, Microsoft Office 365, MS Teams, and printer support.
  • Experience supporting conference rooms and A/V equipment.
  • Practical knowledge of Active Directory and basic network troubleshooting.
  • Excellent problem-solving and troubleshooting skills.
  • Exceptional communication and customer service skills, capable of dealing with users at all levels of the organization.
  • Ability to multitask, prioritize, and manage time effectively.
  • Capable of working independently with minimal supervision.
  • Demonstrated ability to remain calm and effective under pressure.

Education and Certifications:

  • A degree in Information Technology, Computer Science, or a related field is preferred.
  • Relevant certifications (e.g., CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate) are highly desirable.

About Buchanan Technologies

Since Buchanan's inception over 30 years ago, we have operated on 5 core values - People Matter, Customers Matter, Principles Matter, Community Matters, and Every Interaction Matters. These values are represented across each facet of the company, from employee relations to client service delivery to corporate social responsibility initiatives and beyond.

Why Work at Buchanan?

At Buchanan Technologies, we offer a great employment experience with a fun but professional work environment, competitive salary, and various employee career advancement programs that add value to your skills and daily life. If you are excited about being part of an energetic team where your contributions are appreciated and hard work is recognized, Buchanan is the place for you.

Things We Are Passionate About

We are passionate about providing top-tier technology services to our customers and clients and fostering a culture of continuous learning for our employees. We are a people-centric company, focused on growth and diversity for our workforce. Come join us and let's build something amazing together.

Follow Us: LinkedIn: Website:

Buchanan Technologies provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, protected veteran status, or genetics. In addition to federal law requirements, Buchanan Technologies complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

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