Patient Relations Coordinator
4 days ago
Gastro Health is seeking a highly skilled Patient Relations Representative to join our team. As a Patient Relations Representative, you will play a vital role in ensuring that our patients receive exceptional care and service.
Key Responsibilities- Answering and Routing Calls: Respond to all incoming calls and route them to the appropriate personnel, taking messages and sending tasks as necessary.
- Scheduling and Confirming Appointments: Schedule, confirm, and cancel office appointments as patients call in.
- Referrals and Demographics: Work on referrals and import demographics from patient portals.
- Voicemail Management: Pick up voicemail messages on a daily basis.
- Benefits Verification: Verify patients' health plan benefits and obtain authorization, if needed.
- Patient Support: Assist patients with questions and/or concerns regarding procedures.
- Medical Record Requests: Request medical records from doctors and hospitals.
- Prescription and Refill Management: Call-in new prescriptions and refills and obtain authorization, if needed.
- Lab Results: Obtain lab results, including stat requests.
- Other Duties: Perform other duties as assigned.
- Education: High school diploma or GED equivalent.
- Experience: 2+ years of medical administration experience desired.
- Language Skills: Bilingual (English/Spanish) preferred.
Gastro Health offers a comprehensive benefits package to our eligible employees, including:
- 401(k) Retirement Plan: Employer Safe Harbor Non-Elective Contributions of 3%.
- Discretionary Profit-Sharing Contributions: Up to 4%.
- Health Insurance.
- Employer Contributions to HSAs and HRAs.
- Dental Insurance.
- Vision Insurance.
- Flexible Spending Accounts.
- Voluntary Life Insurance.
- Voluntary Disability Insurance.
- Accident Insurance.
- Hospital Indemnity Insurance.
- Critical Illness Insurance.
- Identity Theft Insurance.
- Legal Insurance.
- Paid Time Off.
- Discounts at Local Fitness Clubs.
- Discounts at AT&T.
Gastro Health participates in a program called Tickets at Work, which provides discounts on concerts, travel, movies, and more.
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