Access Coordinator for Patient Services
2 weeks ago
At Connections Health Solutions, we are dedicated to addressing behavioral health crises with a comprehensive approach.
Our model integrates medical and recovery-focused treatment, ensuring individuals are connected to community resources swiftly, allowing them to reclaim their lives.
We prioritize effective solutions over temporary fixes, providing genuine support rather than restrictions.Our evidence-based model enhances access, fosters hope, and optimizes the behavioral health crisis system, with continuous improvements being made daily.
Our BackgroundFounded by emergency room psychiatrists, Dr. Chris Carson and Dr. Robert Williamson, Connections Health Solutions boasts 30 years of expertise in crisis intervention. We operate two of the largest and most researched crisis response centers in the nation and are expanding our reach to additional states.
Since our inception, we have delivered care and treatment to hundreds of thousands of individuals facing crises.
Key Responsibilities:
As a Patient Access Coordinator, you will:
- Ensure timely access to care by verifying patient eligibility and benefits before services are rendered, updating the Electronic Health Record (EHR) as necessary.
- Assess and determine eligibility for Medicaid or Federal Marketplace insurance for uninsured patients, assisting them through the application process.
- Collaborate with health plans to secure coverage for uninsured patients seeking services at Connections Health Solutions (CHS).
- Reconcile daily visits with requested and confirmed applications.
- Address any claims that are denied or rejected due to eligibility or benefits issues related to the appropriate payer.
- Maintain accurate patient demographic information, making updates as required.
- Verify eligibility and benefits for daily visits in accordance with CHS protocols.
- Assist in gathering missing data to support eligibility assessments.
- Work with CHS staff and health plans to aid patients in completing Medicaid enrollment applications.
- Collect and relay necessary information regarding patients' insurance carriers.
- Monitor Medicaid applications to ensure they are complete and accepted.
- Update the EHR with essential information for timely and accurate billing.
- Resolve registration and authorization issues during patient visits.
- Review eligibility software daily to rectify errors identified during patient interactions.
- Guide patients in identifying suitable Financial Assistance Programs that meet their needs.
- Coordinate additional information with clinical operations and Revenue Cycle Management teams.
- Conduct client checkout reviews to ensure all information is complete before claim submission.
- Perform other duties as assigned by the Patient Access Manager.
To be successful in this role, you should possess:
- A high school diploma.
- Experience in patient registration within a multi-specialty or hospital environment.
- At least 2 years of experience in medical billing, specifically in verifying health plan eligibility and benefits.
Preferred qualifications include:
- 2 years of experience in a behavioral health managed care and clinical setting.
- Bilingual proficiency in Spanish.
- A Bachelor's Degree in behavioral health, social work, medical coding, or a related field.
- 5 years of experience in physician, hospital, or facility benefit verification/billing within a multi-specialty environment.
- Current HEA Plus assister qualifications.
- Certification in CPR and First Aid.
Connections Health Solutions provides a comprehensive benefits package for employees and their families, including:
- Medical, Dental, Vision, Accident, Critical Illness, and Hospital Indemnity insurance.
- Employer-paid Basic Life, AD&D, Short and Long-Term Disability insurance.
- Voluntary Life insurance options.
- Health Savings Accounts with employer contributions.
- Flexible Spending Accounts for healthcare and dependent care.
- Employee Assistance Program for confidential support.
- Access to Headspace, a digital mindfulness and meditation platform.
- 401k Plan with company match after 90 days of employment.
- Generous Paid Time Off (PTO) starting at 160 hours annually, plus recognized company holidays.
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