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Customer Service Representative at The Woodhouse Day Spa

2 months ago


Leesburg, Virginia, United States The Woodhouse Day Spa Full time
About The Woodhouse Day Spa

We are a leading provider of affordable luxury spa services, dedicated to delivering exceptional guest experiences.

Job Summary

We are seeking a highly motivated and customer-focused Spa Concierge to join our team at The Woodhouse Day Spa. As a key member of our team, you will be responsible for providing personalized attention to our guests, ensuring a seamless and memorable experience.

Key Responsibilities
  • Provide exceptional customer service to guests, ensuring their needs are met and exceeded.
  • Educate guests on our spa services and amenities, promoting a warm and welcoming atmosphere.
  • Answer phone calls with a smile, responding to guest inquiries and resolving any issues promptly.
  • Act as a brand ambassador, ensuring the spa is clean, safe, and inviting, with attention to detail and a focus on creating a memorable experience.
  • Remember guest preferences and details, such as favorite drinks and special occasions, to provide a personalized touch.
  • Support the leadership team, ensuring smooth operations and a high level of guest satisfaction.
What We Offer
  • Competitive pay and incentive programs
  • Health insurance stipend for full-time employees
  • Paid vacations for full-time employees
  • Generous discounts and opportunities to enjoy spa services and products
  • The Woodhouse Way paid training program
  • Working in a state-of-the-art facility
About Us

The Woodhouse Day Spa is an Equal Opportunity Employer and a drug-free and smoke-free workplace. We are a franchise owned and operated by a dedicated team of professionals, committed to delivering exceptional guest experiences.