Sales Department Associate

4 weeks ago


McLean, Virginia, United States Mattel, Inc Subsidiaries Full time

Job Summary:

The American Girl Washington, DC retail store is seeking a dynamic individual as a Part-Time Sales Department Clerk. This role is responsible for providing prompt, efficient, and exceptional sales assistance within our customer-oriented environment.

Key Responsibilities:

  • Approach, acknowledge, and assist customers promptly; handle multiple customers effectively.
  • Assess and meet customer merchandise and service needs by sharing product knowledge, answering questions, and directing customers to merchandise, suggestive upselling, and awareness of product availability.
  • Share information on store events, promotions, and activities with customers.
  • Promptly and accurately process all point-of-sale transactions.
  • Help resolve customer problems and make suggestions/share product knowledge to turn returns into exchanges.
  • Communicate merchandise and service needs to management on a timely basis.
  • Provide assistance to accomplish team and company goals.

Requirements:

  • Sales experience in the specialty retail or service industry, preferred.
  • Must possess basic computer skills; some experience using a POS System, preferable.
  • Experience working with children, preferred.
  • Must be willing to work a flexible retail schedule, including days, nights, and weekends.

About Mattel:

Mattel is a purpose-driven company aiming to empower the next generation to explore the wonder of childhood and reach their full potential. We live up to our purpose by employing the following behaviors:

  • We collaborate: Being a part of Mattel means being part of one team with shared values and common goals.
  • We innovate: At Mattel, we always aim to find new and better ways to create innovative products and experiences.
  • We execute: We are a performance-driven company, striving for excellence and focused on pursuing best-in-class outcomes.

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